French Speaking Customer Experience Lead

4 days ago

Singapore SBS TRANSIT RAIL PTE. LTD. Full time

Bonjour

We have an exciting new role for a french speaking Customer Experience (CX) lead who will be responsible for:
(1) working as a key member of the ComfortDelGro Transit Business Development team on rail tenders as leader of the CX workstream; and/or

(2) when deployed to a rail operation - leading the Customer Experience function in the rail operation, including management of the Customer service team and the development an evolution of the CX offering

**Key Responsibilities**

The Customer Experience Lead is required to undertake the following:

- In a bid phase - to lead the CX Workstream, including:

- understanding the existing arrangements for customer service (if applicable), identifying opportunities for improvement through analysing customer feedback and other means
- developing the concept of customer experience for the business and related plans
- managing the preparation of the Customer Experience related returnables
**- **providing input to the other Workstreams from a customer experience perspective, including the Transition and Operations Workstreams
- overseeing the rostering and scheduling plans for Customer Experience staff
- determining the cost of the Customer experience function in the new business
- liaising with the other Workstream Leads, the Bid Leader and project partners
- potentially being nominated for a senior role in the new business
- in an operations phase - to lead and manage the Customer Experience team for the new business, including:

- delivering a successful transition of the existing rail business to ComfortDelGro’s ownership and new contractual arrangements including proper integration of the functional parts making up the business
**- **driving the Customer Experience Improvement Strategy, including associated Plans, Customer

Principles, and Customer Standards of Care, with innovative initiatives around areas such as, but

not limited to, revenue protection, customer information during disruption, frontline staff

customer service values and behaviours and event management
- improving the customer experience and enhancing customer satisfaction and influence improved service delivery
- overseeing the development, implementation, and maintenance of customer engagement

programs
- implementing a communication framework for key stakeholders, both internal and external
- monitoring and analysing patronage, customer satisfaction, Voice of the Customer programme and

other available data to develop appropriate internal and external strategies for enhanced

customer service
- analysing market and customer research, report on findings and lead the development of informed strategic recommendations in relation to the outcomes of such research
- ensuring that customer satisfaction and complaints management targets are being achieved through

the contract period, analyse results, and develop and implement strategies in support of the

attainment of targets
- preparing and managing the annual customer experience budget achieving set objectives and goals
- ensuring compliance with all customer experience related obligations of the rail franchisor O&M contract contributing to a high standard of customer service for internal and external clients and quality management and risk
**- **ensuring that the new business achieves high levels of customer satisfaction
**- **Implementing any change management initiatives described in the tender bid or determined by the shareholders of the new business

**Key Requirements**
- Relevant tertiary qualifications in marketing, business management, communications, or an equivalent discipline
- Extensive experience (5 years+) in a similar role, including line management of staff, in complex private sector organisation preferably in the transport or customer service industries
- Experience in the end-to-end development and implementation of customer experience and communications processes, systems and programs
- Strong understanding of the fundamental drivers of customer satisfaction and ability to develop and innovative solution for tender bids and existing operations
- Highly developed leadership skills including interpersonal and communication skills that demonstrate commitment to customers and delivering clear, concise and accurate advice to people at all levels in a professional manner
- High level experience in leading, motivating and influencing staff, driving and evaluating work objectives for improved service performance across strategically aligned functions.
- Must be open to future mobility (overseas posting including for experience in Singapore, Auckland and other locations where CDGT may establish a rail business)
- Proficient in spoken and written English and French
- Ability to negotiate and resolve conflict with customers and staff; and effectively deal with conflict situations and a range of complex and stressful circumstances.
- Works collaboratively with team members to deliver work and contribute to the evaluation of ser

  • French Secondary Teacher

    15 hours ago

    Singapore INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. Full time

    **MISSIONS** We are looking for qualified and passionate teachers to provide quality teaching at our school, a member of the French Schools Abroad network. Located in Singapore, our school offers a stimulating, multicultural learning environment where academic excellence and personal fulfillment go hand in hand. In addition to teaching the academic...

  • French Primary Teacher

    2 weeks ago

    Singapore INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. Full time

    Roles & ResponsibilitiesMISSIONThe main mission of the primary teacher is to educate the young people entrusted to him/her, to contribute to their education and to provide them with training with a view to their social and professional integration.RESPONSIBILITIESTeaching all the subjects of primary (mathematics, French, science, arts etc.) Designing and...

  • French Primary Teacher

    9 hours ago

    Singapore INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. Full time

    Roles & ResponsibilitiesMISSIONThe main mission of the primary teacher is to educate the young people entrusted to him/her, to contribute to their education and to provide them with training with a view to their social and professional integration.RESPONSIBILITIESTeaching all the subjects of primary (mathematics, French, science, arts etc.) Designing and...

  • French History and Geography Secondary Teacher

    15 hours ago

    Singapore INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. Full time

    **MISSIONS** We are looking for qualified and passionate teachers to provide quality teaching at our school, a member of the French Schools Abroad network. Located in Singapore, our school offers a stimulating, multicultural learning environment where academic excellence and personal fulfillment go hand in hand. In addition to teaching the academic...

  • French teacher part time

    8 hours ago

    Singapore FRENCH LANGUAGE STUDIO PTE. LTD. Part time

    Roles & ResponsibilitiesRole and responsibilitiesTeach French language to adults and children in group and individual classes Contribute to the development of new educational programmes Administrative duties related to teaching Online and face to face classRequirements:Fluent in French, written or oral. Level C2 is minimum. Familiar with French culture ...

  • French Teacher Part Time

    5 days ago

    Singapore FRENCH LANGUAGE STUDIO PTE. LTD. Full time

    Teach French language to adults and children in group and individual classes - Contribute to the development of new educational programmes - Administrative duties related to teaching - Online and face to face class **Requirements**: - Fluent in French, written or oral. Level C2 is minimum. - Familiar with French culture - 1st experience in teaching or...

  • Part-time French-speaking Teacher

    15 hours ago

    Singapore LA PETITE ECOLE PTE. LTD. Full time

    **Duties**: - Teaching in French the French Curriculum a trilingual class - Sharing the class with the English-speaking Teacher and the Mandarin Teacher, planning the teaching programme together; - Closely monitoring the children and their learning progression, and reporting this information to the school director and to the families accurately -...

  • French language teacher part-time

    2 weeks ago

    Singapore FRENCH TOAST LANGUAGE CENTRE PTE. LTD. Part time

    Roles & ResponsibilitiesRoleTeach French language to adults and children in group and individual classes Contribute to the development of new educational programmes Administrative duties related to teachingRequirements:Fluent in French, written or oral. Level C2 is minimum. Familiar with French culture Degree in education preferred but not mandatory 1st...

  • French Speaking Consolidation Accountant

    7 days ago

    Singapore fccsingapore Full time

    On behalf of one of its clients, leader in the beverage industry, the French Chamber of Commerce is looking for a **_French speaking Financial Controller/ Group consolidation manager._** The hiring company is a leading group of companies in beverages products with strong market presence in Europe and Africa. The Groups business was founded 75 years ago and...

  • French Speaking English Teacher in Singapore

    7 days ago

    Singapore Global LT Full time

    Join the Global LT community and help provide language lessons to business professionals and their families worldwide. We are hiring **French speaking English Teacher** to provide customized in-person lessons to these clients in** Singapore.** **About Us** Global LT has been a leader in language and culture training, translation, and interpretation services...

  • operations officer french

    8 hours ago

    Singapore TALENTOR SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesOperations Officer (French Speaking)We are seeking a detail-oriented and customer-focused Operations Officer to join our team. The ideal candidate must be proficient in French to effectively assist French-speaking clients and stakeholders.Key Responsibilities:1. Conduct document scrutiny and collect applications for visa processing.2....

  • Management Trainee

    3 days ago

    Singapore Singapore French-inspired Bakery Full time

    _**Position: Management Trainee (French-inspired Bakery)** **Location: Island Wide Outlets**_ - Annual Leave: 10 days - Meal provided**Responsibilities**:_ - To provide excellent customer service to guests in a timely and friendly manner, ensuring diners a pleasant dining experience. - All the service aspects with gradual introduction to management tasks and...

  • English Primary Teacher

    15 hours ago

    Singapore INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. Full time

    **MISSION** The main mission of the primary teacher is to educate the young people entrusted to him/her, to contribute to their education and to provide them with training with a view to their social and professional integration. **RESPONSIBILITIES** - Designing and implementing learning or teaching situations based on French programs and standards -...

  • History and Geography Secondary Teacher

    15 hours ago

    Singapore INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. Full time

    **MISSIONS** We are looking for qualified and passionate teachers to provide quality teaching at our school, a member of the French Schools Abroad network. Located in Singapore, our school offers a stimulating, multicultural learning environment where academic excellence and personal fulfillment go hand in hand. In addition to teaching the academic...

  • Preschool French Teacher

    8 hours ago

    Singapore SUPERLAND MONTESSORI PRE-SCHOOL PTE. LTD. Full time

    Roles & ResponsibilitiesKey Responsibilities:- Develop and implement a French curriculum appropriate for preschool-aged children, incorporating songs, games, and activities that promote language learning in a fun and accessible way.- Teach basic French vocabulary, including colors, numbers, animals, greetings, and other essential concepts.- Use a variety of...

  • Data Annotator

    5 days ago

    Singapore Pactera Edge Full time

    **Roles & Responsibilities**: - Bachelor's degree in any field. - 1+ years of experience with natural language data labelling and other forms of data markup. - Interested in Data Annotation, and repetitive work. - Native or near-native proficiency in French and English (US) (CEFR C1 or above). - Excellent communication. - Strong organizational skills with a...

  • English Teacher

    15 hours ago

    Singapore INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. Full time

    **MISSIONS** We are looking for qualified and passionate teachers to provide quality teaching at our school, a member of the French Schools Abroad network. Located in Singapore, our school offers a stimulating, multicultural learning environment where academic excellence and personal fulfillment go hand in hand. In addition to teaching the academic...

  • Biology Teacher

    15 hours ago

    Singapore INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. Full time

    **MISSIONS** We are looking for qualified and passionate teachers to provide quality teaching at our school, a member of the French Schools Abroad network. Located in Singapore, our school offers a stimulating, multicultural learning environment where academic excellence and personal fulfillment go hand in hand. In addition to teaching the academic...

  • Emergency Nurse

    7 days ago

    Singapore International SOS Full time

    **Company Description**: International SOS is pioneer and leader in International Health and Security Risk Management since 1985. We are in the business of saving and protecting lives. We are 13.000 employees and operate across 1000 locations in 90 countries. Join us now, become part our multiple award-winning company and make a difference...

  • Secondary School Teacher

    15 hours ago

    Singapore INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. Full time

    **MISSION** **WORKING CONDITIONS** **RESPONSIBILITIES** **Prio**: - Act as a point of contact for teachers, students and families in all matters relating to information and guidance for students about studying in other countries; - Participate in the design and implementation of the school's guidance policy; - Inform students and parents about careers...