Category Consultant

**The company**
- Working collaboratively with our clients to build analytics capabilities, embed technology, and drive growth
- Putting customer data at the heart of digital and business transformation

We support some of the world’s largest and most innovative loyalty programs in retail, consumer goods, financial services, airlines and hospitality. Our clients have a combined member base of over 0.5 billion customers across more than 50 countries.

As a business, we strive to create a non-hierarchical and collaborative environment where everyone's voice has the chance to be elevated and contribute to creating change.

**The role**

We are seeking experienced CPG & Category experts to join our rapidly expanding CPG insights teams in Singapore.

You will work along-side our passionate, driven and supportive consultants in a fast-paced environment to coach your clients to deliver step changing customers insights which will transform the performance of our client's business. In this role you will drive the use of cutting-edge tools and leverage data to build your client’s capability in answering key questions around category strategy, customer trends, assortment, promotional activities and customer activation.

The role will be based in our Singapore office, with some travel required to client’s sites (1 to 3 days a week depending on client’s needs).

**Key responsibilities**:

- Client onboarding: Successfully onboard new CPG clients through set up, training and upskilling in Tecsa’s analytics toolset.
- Client management: manage own portfolio of clients: build and maintain positive working relationships with key client stakeholders.
- Customer success: ensure clients are getting maximum value from the tools and capabilities they have invested in. Support ongoing use and identify opportunities to embed insights further into the client’s business.
- Client retention: Regularly monitor client satisfaction as a critical component in ensuring high client retention rates.
- Category expert: become an expert in all relevant retailer category processes - aligning insights and recommendations to key decisions making points to drive category growth.
- Project management: ensure quality and timely delivery of all insight projects to the retailer, coaching as needed to ensure insights are focused and actionable.
- Business development: implement a consultative selling approach to identify additional revenue opportunities which will support your client’s business and further strengthen the relationship.

**Requirements**:

- Experience in a consulting environment or agency (e.g. Dunnhumby, IRI, Quantium, SymphonyAI) delivering analytical solutions within a CPG context
- Knowledge and experience interpreting large quantitative data sets (e.g. customer and shopper data) and deriving relevant insights to solve commercial problems.
- A strong business development and commercial mindset.
- Excellent client leadership capability and confident presentation skills.
- Ability to thrive in a fast-paced and regularly changing environment, juggling multiple stakeholders and projects.
- Loves collaborating within a supportive and high performing environment.
- An active learner with an inquisitive mind and talent for problem solving.

**About Tecsa**

Tecsa was launched in 2018 by retail, customer loyalty and analytics specialist Tony Buffin alongside co-founders Dave Battiston, Gerard Whelan and Koos Berkhout.

Recent projects include the design, launch and operation of the award-winning yuu digital membership programme for Dairy Farm International in Hong Kong, customer data transformation projects for European and North American retailers and banks and the development of in-house analytics capabilities.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

**Benefits**
- Performance bonus
- Paid annual leave
- A supportive, driven culture and a great team with an outstanding mix of talent and experience
- A dynamic environment in which you can personally learn, develop and make an impact
- Strong involvement in shaping a growing Tech business from its early days
- Flexible working