Customer Service Officer

2 weeks ago

Singapore CBRE Full time

**Customer Service Officer**

**Job ID**
- 218903

**Posted**
- 24-May-2025

**Service line**
- GWS Segment

**Role type**
- Full-time

**Areas of Interest**

Customer Service, Facilities Management

**Location(s)**

Singapore - Singapore

**What You’ll Do**:

- Provide call back service to the relevant parties on the outcome, ensure acknowledgement are properly recorded and retrievable upon the Client’s request.
- Handle and document the date, time and location of all service requests, complaints, feedback, incidents, etc. relating to the services / operation of the Properties / Estates.
- Handle notification of faults / breakdowns and complaints from any of the Tenants / Lessees and members of public relating to the services.
- Record all service requests, complaints, and feedback into the Computerized Maintenance Management System (CMMS); and monitor status and notifications of all smart technologies implemented and channel information to the respective FMC.
- Ensure SmartFM Work Order (WO) is close timely within the allowable timeframe.
- To send out daily, weekly and monthly reports to team members as well as client as per required.
- Work closely with Digital Service Officer (DSO) and Security team at Operation Centre
- Prepare call/incident reports.
- Other administrative work. e.g excel tabulation, pivot tables, data analytics of the Smart FM WO

**What You’ll Need**:

- Minimum GCE 'O' Levels with up to 2 years of job-related experience.
- Good command of English and Chinese / Tamil / Malay to liaise with tenants.
- Be able to handle all incoming and outgoing calls promptly and professionally.
- Be able to speak clearly, distinctly with a friendly and courteous tone
- Exercise good listening skills to put callers at ease and obtain accurate, complete information.
- Have good customer service skills and able to perform well under pressure.
- Be able to coordinate well in a proficient manner, with different service providers.
- Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Strong organizational skills with an inquisitive mindset.

**Working Hours**

**Monday - Friday** : 10.30am to 8.00pm

**Saturday** : 8.30am - 6pm (Alternate weeks)

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