Resilience & Resolution Programme Director, T&o

Job ID: 32591

Location: Singapore, SG

Area of interest: Technology

Job type: Regular Employee

Work style: Office Working

Opening date: 20 Jun 2025

**JOB SUMMARY**
**What is the opportunity?**
We are seeking a talented, passionate and experienced senior individual to join the Bank’s Technology & Operations (T&O) organisation as the Resilience & Resolution Programme Director, T&O, a confidential programme focussed on uplifting the Banks operational continuity and crisis management capabilities. The T&O organisation is the engine room of the Bank and provides Technology & Operations services across the Bank globally. It consists of over 45,000 people across 59 markets with an annual operating and investment budget of $4bn.
This role is responsible to deliver enhancements identified to uplift the bank’s capabilities to respond to a Group-wide crisis management event, including but not limited to geo-political events. The programme has significant regulatory oversight and works very closely with the 2nd line of defence and it is critical to deliver this programme ahead of the next Group Resolvability Assessment cycle.
- This role has diverse responsibilities including providing strong foundations and strategic direction for the programme, senior stakeholder management, programme execution, meeting regulatory standards and working with the Global Head, Resilience for senior committee updates including to the relevant regulators.
- Expertise in understanding PRA SS4/21 is a pre requisite, together with deep operational experience of crisis management, incident management and business continuity planning will be required.
- Failure to address regulatory requirements could result in forced operating model changes to the Bank, so the ability to understand complex regulatory requirements is a pre-requisit skill for the role, together a broad appreciation of geo-political environments and events

**RESPONSIBILITIES**

**Strategy**
- Deliver the programme strategy in line with regulatory expectations and in conjunction with Group and T&O strategies that impact the overall restructuring of the Bank, ensuring no impact to the Groups operating model or capital implications.
- Ensure that the programme governance and the ensuing stakeholder communication is in line with expectations from the Group Management Team and the Board Risk Committee.
- Align to the overall group crisis management approach to our resolution and resolvability capabilities.
- Ensure that the programme scope, approach, timelines, and other key aspects are in line with the expectations ahead of the Group Resolvability Assessment submission in 2026.
- Ensures that any material risks, issues, costs, benefit, and scope changes in the programme are reported and discussed at the appropriate forums, including but not limited to the QPR and the Resolvability forums.
- Prepare and if required, present updates for group committees and regulators including but not limited to the Bank of England (BoE) and the Prudential Regulatory Authority (PRA).
- Own end to end delivery of the programme to meet regulatory commitments to address the shortcoming identified in the Bank’s execution of operational aspects of restructuring

**Business**
- Awareness and understanding of the wider business, economic and market environment in which the Group operates.
- Along with the COOs of both the Businesses, Wealth & Retail Banking (WRB) and Corporate & Institutional Banking (CIB), and other Functional heads to identify operational barriers to a successful crisis management events impacting the Group and devise mitigation strategies.
- Lead engagement with external partners, as part of the overall programme, to define scope of work and execution methodology, phasing and milestone plan.
- Regularly elicit feedback and share lessons learnt to incorporate best practices in a timely manner with stakeholders.
- Work closely with the Treasury Recovery & Resolution Planning, Group Crisis Management & Business Continuity teams to conform to the expectations for operational, resolvability and resolution barriers.

**Processes**
- Ensure that uplifted capabilities transition successfully to Business-As-Usual (BAU) processes that ensure longevity and periodic renewal of these capabilities and stay updated with requirements and evolving regulations.
- Work along Business and Functional stakeholders to ensure that processes and capabilities that support restructuring are robust and able to support compliance with regulations.
- Demonstrate compliance to Bank’s programme management guidelines and standards.

**People & Talent**
- Champion and act as a role model of the Group’s values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
- Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through st