Lead Business Analyst

6 days ago

Singapore Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- Regional Operations includes the teams of Customer Service, Payment, Listings, Seller Operations, Returns & Refunds, Fraud, Logistics, Warehouse and Shopee Express.Regional Seller Operations sits at the intersection of strategy, data analytics and operations. The team is responsible for designing and implementing strategies, initiatives, tools and features that will help thousands of e-commerce sellers across our markets to scale their operations and grow their businesses on Shopee.We welcome data-driven problem-solvers and hustlers to be part of our energetic team. Data is core to our work - we work with large data sets to draw insights into sellers’ behaviour, deep-dive into their pain points and measure the effectiveness of our initiatives. But more than anything, we are passionate about problem-solving and creating an impact for our sellers.- Work with large data sets to distill insights into sellers’ behaviour using advanced data analytics tools (SQL, Python Pandas)
- Conduct industry analysis into policies, tools and initiatives to identify learnings that can be adapted to our users
- Develop a deep understanding of our sellers via face-to-face interaction with local teams and sellers
- Communicate ideas and findings in a logical and structured manner to senior management
- Conceptualise new tools and product improvements for sellers; collaborate with the Product team to translate these into business requirements and launch new products
- Project manage the rollout and adoption of initiatives and features, including coordinating testing, developing training material, reporting and tracking of impact

**Requirements**:

- Bachelor's degree in business or related field. Min 5 years of working experience in e-commerce, management consulting or business analytics background would be advantageous
- Strong data analytical skill sets; SQL and/or Python are highly desirable
- Prior team management experience preferred
- Ability to break down problems, draw insights from complex data and design practical and scalable solutions
- Interest to build broad capabilities in strategy, operations, data analytics and product design in the e-commerce industry
- Experience collaborating and working with multiple stakeholders from across teams and levels
- Ability to think critically and formulate the thoughts well in slides for presentation to management
- Strong curiosity to understand the “whys” and “hows” and to develop the “so-what” that will shape policies, initiatives and features

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