Institutional Revenue Manager

6 days ago

Singapore Sage Full time

**About Sage**:
Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, 24-year-old Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.

**As Institutional Revenue Manager - APAC, you will**:

- Enable timely and regionally informed renewal follow-ups to enhance customer engagement and outcomes.
- Enable closer collaboration with APAC leadership (Director: Library Renewal Sales, Solutions & Partner Marketing -APAC and Manager, Library Renewals & Sales Reporting - ANZ, Japan & SEA) to align strategies and priorities.
- Enable improved responsiveness to market dynamics and strengthened relationship management.
- Enable a foundation for long-term operational continuity and renewal success across the region.

**Your new role**:

- Manage standalone subscription renewals in Japan, China, and other APAC markets.
- Reduce attrition rates and recover outstanding renewals.
- Collaborate with agents, institutional customers, and internal teams to ensure timely and efficient renewal processes.
- Reactivate lapsed customers through tailored offers (e.g., discounts, package upgrades).
- Identify and pursue upsell opportunities (e.g., content packages, backfiles, eBooks).
- Work in tandem with the London Renewals Team and Revenue Manager, Global Circulation to ensure alignment.
- Support the transition and renewal of Mary Ann Liebert (MAL) accounts, valued at approx. USD 4 million.

**Your skills, qualifications & experiences include but not limited to**:

- Demonstrated interest in academic publishing and/or education.
- Strong commercial acumen with the ability to identify opportunities to retain and grow revenue.
- Excellent communication and interpersonal skills, with a customer-centric mindset to effectively collaborate with stakeholders at all levels.
- Analytical thinking and problem-solving abilities.
- Proficiency in CRM and data reporting tools (e.g., Salesforce, Excel, Power BI).
- Strong attention to detail and follow-through in managing multiple renewal timelines.
- Comfortable navigating ambiguity and taking initiative in a dynamic regional environment.
- Minimum 3-5 years of experience in account management, renewals, customer success, or sales operations, preferably in publishing, SaaS, or B2B environments.
- Demonstrated experience managing a high volume of customer accounts across multiple markets.
- Fluency in English is essential.
- Applications without a cover letter may regrettably not be reviewed._

**Diversity, Equity, and Inclusion**

**Company Acknowledgement**

This job description is not contractual. To perform this role successfully, you must perform each of the key accountabilities satisfactorily. To meet changes in business operational, procedural or technical requirements Sage may add, remove or amend/change the accountabilities for this position and you should be aware that you may be asked to undertake reasonable tasks and activities outside those for which you are primarily employed.

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