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Helpdesk Lead

2 weeks ago

Queenstown, Singapore Jobline Resources Pte Ltd Full time

**Responsibilities**:

- Drive the helpdesk team to deliver great customer service on day to day operational activities to meet service levels and manage incident restoration.
- To be highly customer focused and diligent towards providing good customer service

**Requirements**:

- Minimum GCE ‘O’ level
- At least 3 years of relevant experience in supervisory in Service desk/ Helpdesk
- Customer Experience / Service Management
- Good communication skill
- Able to perform 12 hours rotating shift work.