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Medical Records Officer

2 weeks ago

Singapore INTEGRATED HEALTH PLANS PTE LTD Full time

**Purpose of Position**:
As part of the team, the medical records officer helps to handle the security and maintenance of all electronic and written medical records, ensuring all the information available in the records is complete, delivered, accurate and only available to personnel that have authorized access

Creates / Upload new medical records by gathering appropriate record folders and contents.

**Key Performance Indicators**:

- Adhere to the policies, procedures, standards protocols in the organization
- Communication among patient, team and clinic
- 100% accuracy in medical records
- 100% delivery and upload of patient’s record to the correct personnel
- Meet the target turnaround time for the respective targets set within the team
- Overall patient satisfaction
- Number of mistake events
- Follow-up with the relevant stakeholders whenever necessary

**Key Roles and Responsibilities**:

- Assist in the retrieving, uploading and delivering of medical record to the relevant personnel, folder and system
- Ensures accuracy and privacy is maintained in report management and when sending it out to clients
- Ensure accuracy when uploading report to the patient’s profile
- Ensure a quick turnaround for emergency recall for patients with abnormality
- Provide administrative support for on-site project whenever necessary
- Tabulate and map the patients’ particulars to health screening results
- Collate and generate corporate summary report
- Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs
- Preparation of Health Screening Reports for review appointments or upon patient requests
- Any other responsibilities & tasks assigned by Reporting Manager

**Employee Specification**

**Key Skills**:

- Proficient in Excel and Words
- Meticulous and comfortable with numbers
- Developing written and oral communication skills with the ability to effectively communicate with all stakeholders - both internal and external.
- Possess excellent phone etiquette and client service abilities to interact with patients

**Qualifications**:
**Education**: GCE ‘N’ / ‘O’ level / NITEC / Higher NITEC/ Diploma

**Experience**: 1 to 2 years relevant experience

**Job Requirements/ Expected Behaviour Traits**
- Computer literate.
- Proven high level of professionalism, maturity and candour in daily work ethic
- Ability to multi-task and a team player
- Dependable to get the work done
- Ability to deliver results in a high-pressure environment.
- Ability to operate autonomously using initiative, sound reasoning, listening and decision-making skills.