Manager, Employee Relations

This role has become available in Zendesk at a really exciting time for the Employee Relations team. We're currently embarking on a strategic initiative to shift the Employee Relations team from a reactive escalation point to being a proactive center of excellence. It is a full time position leading the regional ER team and reporting into the Global ER Director based in San Francisco.

**Role**:

- Lead the regional ER team locally.
- Develop and implement regional employee relations strategies that align with business goals and local requirements.
- Provide expert advice and guidance to your team and directly to managers and other stakeholders on handling employee relations issues such as disciplinary actions, grievances, conflict resolution and performance management.
- Maintain an in-depth knowledge of employee relations practices across Zendesk's global APJ locations and partner with in-house employment legal and compliance to ensure policies and practices meet local requirements.
- Analyze local employee relations data and trends to recommend proactive solutions and drive continuous improvement.
- Work with centres of excellence within the People Team to create programs that enhance or support employee relations initiatives such as working with our talent development team on manager training.
- Build a collaborative and cohesive working partnership with the international and global HRBP team.
- Personally manage complex employee relations cases and investigations locally.

**Requirements**:

- Extensive experience in Employee Relations and labor law across APJ and experience in conducting multi-jurisdiction investigations
- Proven track record of leading a regional Employee Relations team in companies experiencing growth and/or changeÂ
- Experience navigating complex employee relations issues in a multicultural and multinational business environment with nuanced cultural sensitivities
- Excellent interpersonal skills with the ability to build relationships and influence at all levels of the organization
- Exceptional ability to exercise considerable judgment, conflict resolution and discretion in in sensitive, complex or ambiguous situations
- Ability to prioritize and work proactively in a fast paced environment with time sensitive deadlines
- Proactive solutions oriented approach with strong problem solving capabilities

**What's the team like?**
- The global Employee Relations team is distributed around the world and works across multiple time zones with stakeholders across the business.
- The APAC ER team members are based in the Philippines with expected growth this year in India.
- And finally, it's a team full of good humans who pride themselves on their work and their team ethos.

LI-ESKD

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

**The intelligent heart of customer experience**

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.