Technical Service Engineer

2 weeks ago

Tuas, Singapore MacDermid Graphics Solutions Full time

**Business Overview**:
MacDermid Graphics Solutions is a supplier of consumable materials used to transfer images on to consumer packaging materials, our products are used to improve print quality and printing productivity. We produce and market photopolymers through an extensive line of flexographic plates that are used in the consumer packaging and printing industries. Photopolymers are molecules that change properties upon exposure to light.

MacDermid Graphics Solutions operates as a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.

**Job Purpose**:
We are seeking a dynamic field service engineer with a track record of success to play a key role in supporting the growth of our company providing outstanding technical support to customers. You will work closely with manufacturing, R & D, and engineering to recognize and solve customer issues, and recommend product improvements.

**Responsibilities**:

- Install new equipment at customer site and perform functional verification testing
- Train customers and end-users on equipment operation and trouble shooting
- Interface between customers and manufacturing and development engineers to resolve customer complaints and field failures
- Track and provide reports on customer complaints and field failures, including providing recommendations on service tracking/reporting software packages
- Manage trouble-shooting guidelines on several equipment lines
- Ability to read, understand and work with electrical schematics and machine blueprints.
- Hands-on person with the ability to troubleshoot and resolve equipment issues quickly.
- Able to follow through on equipment installations, from pre-installation to final training.
- Inspect, test, and repair equipment following manufacturers' specifications, using test and analysis instruments.
- Study technical manuals and attend training sessions provided by equipment manufacturers to maintain current knowledge.
- Perform preventive maintenance or service such as cleaning, lubricating and adjusting equipment.

**Requirements & Qualifications**:

- 3- 5 years in technical field service, preferably with industrial printing machines or equivalent.
- Experience training customers on equipment set-up and operation
- Familiarity with Pre-press tools, flexographic equipment or equivalent
- Strong technical ability and troubleshooting experience
- Working knowledge of PLC’s and control devices and demonstrated strong problem-solving skills
- Strong electrical / mechanical aptitude on automated equipment.
- Attention to detail, strong interpersonal and documentation skills, and strong work ethic.
- Excellent written and oral communication skills.
- Travel to customer or manufacturing sites required, up to 75 -80 %.

**Education**:

- Associate's Degree
- Bachelor's Degree or equivalent experience in Engineering or Relevant industry

**Relevant Industries**:

- Chemicals
- Flexographic Printing
- Publishing/Printing

**EEO Statement**:
Element Solutions Inc group of companies are E-Verify Companies and provide reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation

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