
Sr Patient Service Associate
2 days ago
-Family Group: Ancillary
**MAJOR DUTIES AND RESPONSIBILITIES**
- A
- Specific ( 90 %)
- 1
- Assists to oversee the smooth and efficient running of the clinic counter services
- 2
- Attends to patients' enquiries, provide directions and assist with clarifications
- 3
- Assists in registration and billing of patients accurately
- 4
- Takes initiative and assist patients who request assistance
- 5
- Makes appointments for follow-up patients
- 6
- Ensures that all patients' related documents are scanned in
- 7
- Assist with doctors' requests
- 8
- Ensures cleanliness of counter and workstation
- 9
- Look out for at-risk trigger prompts and refer needy patients to MSW accordingly
- 10
- B
- General ( 10 %)
- 1
- Assists in clinic surveys with PR department
- 2
- Serves in relevant committee as assigned
- 3
- Ensures general housekeeping and cleanliness is maintained
- 4
- Be involved in quality improvement efforts, eg 6S
- 5
- Assists Snr PSA in mentoring and guiding new staff
- 6
- Assists in reports and other administrative routines
- 7
- Performs other duties as assigned by the Asst / Clinic Operations Executive
-
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