Digital Services Senior Engineer

1 week ago

Singapore DSTA - Defence Science & Technology Agency Full time

**OVERVIEW**:

We are seeking a dynamic and forward-thinking Senior Engineer / Principal Engineer to lead transformative initiatives across both Capability Development (CapDev) and Operations & Support (O&S). This role offers a unique blend of strategic project leadership, hands-on technical innovation, and operational excellence. You’ll be at the forefront of modernizing IT services, enhancing user experiences, and driving digital transformation in a mission-critical environment.-
Your Role**Capability Development (CapDev)**
- **Lead Digital Transformation Projects**
Spearhead the design and deployment of next-generation IT solutions—such as a cutting-edge chatbot platform for IT service management, integrating speech-to-text capabilities and reimagining the smart contact centre experience.- **Explore Emerging Technologies**
Gain exposure to containerisation, AI, and other modern technologies while shaping scalable and intelligent service solutions.- **Support Communication Modernisation**
Drive the implementation and adoption of softphone systems to improve communication infrastructure and user experience.**Operations & Support (O&S)**
- **Optimize and Integrate IT Support Processes**
Identify, propose, and implement process improvements to enhance efficiency, responsiveness, and service quality. This includes reviewing and connecting internal IT service portals with external platforms to deliver a unified and intuitive user experience.- **Leverage Data for Smarter Decisions**
Analyse operational datasets (e.g., inventory data) to uncover insights that inform strategic and tactical decisions. Oversee software license tracking and renewal planning to maintain compliance and avoid service disruptions.- **Deliver Exceptional IT Services**
Manage and fulfill service requests such as device provisioning, ensuring timely and accurate support for end users.**JOB REQUIREMENTS**:

- A degree in Information Technology, Computer Science, Engineering, or a related discipline
- Proficiency in:

- Routing and switching
- Wireless networking
- Network security and virtualization
- Network monitoring and diagnostic tools
- Experience in designing, implementing, and troubleshooting network infrastructure (e.g., routers, switches, firewalls, wireless controllers, access points) is an advantage
- Familiarity with government IT security policies and processes is an added advantage
- Excellent written and verbal communication skills, with strong teamwork, analytical, and problem-solving abilities

**EXPERIENCE**:

- 5 ~ 12 years

**JOB TYPE**:

- Full-Time

**QUALIFICATION**:

- Bachelor's degree or equivalent

**WORKING HOURS**:

- Standard Hours

**PROGRAMME CENTRE / ENTITY**:

- CHIEF INFORMATION OFFICE

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