
Coordinator, Housekeeping
1 week ago
**Responsibilities**:
**Coordinator, Housekeeping**
You will support the daily housekeeping operations in our Service Residence by providing administrative support to the team. This includes ensuring residents' apartments are ready upon arrival and overseeing residents' requests. You will report to the Manager or Assistant Manager, Housekeeping.
**Responsibilities**
You will:
- Promote teamwork and quality service within the team and coordination with the other departments
- Oversee residents’ requests and escalation process of defect job tasks
- Monitor due-out apartments
- Ensure smooth check-in and check-out for all residents by:
- Coordinating with the Guest Service Team on daily resident arrivals
- Ensuring arrival apartments are ready before the check in time
- Preparing welcome amenities
- Assist with daily linen operations, equipment and stocking up of residents’ stationery
- Manage stock take and monitor the delivery of ordered items, ensuring they are all accounted for
- Ensure basic procedures are followed by attendants
- Oversee the communication between residents and the Housekeeping Team
- Evaluate residents' satisfaction of the department and assist to implement and review actions on complaints
- Perform related tasks as assigned
**Job Requirements**
You have:
- At least 1 year of clerical experience in a hotel is preferred
- At least a higher secondary education, Diploma or an equivalent
- Knowledge in conversational and written English
- Basic IT literacy will be advantageous
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