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Customer Service Executive Ubi 5 Days

2 weeks ago

Ubi, Singapore Simply Hamper Singapore Pte Ltd Full time

**Job Purpose**:
The Customer Service Executive will be responsible for assisting the team to manage customer queries, complaints and upholding a high level of customer satisfaction. The staff will also be tasked to check and track order status, and escalate complaints across a number of communication channels.

**Responsibilities**:
**Customer Service**
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Handle customer enquiries and helping customers to resolve issues regarding the online stores
- Work with E-Commerce team to manage service recovery for customers for customer satisfaction
- Other miscellaneous tasks

**Online Store Operations**
- Assist in creation of orders.
- Assist customers on amending their order details

**Job Types**: Part-time, Permanent
Part-time hours: 44 per week

**Salary**: $2,200.00 - $2,600.00 per month

**Benefits**:

- Employee discount
- Health insurance

Supplemental Pay:

- Performance bonus

**Experience**:

- Customer service: 2 years (required)