Housekeeping Supervisor

4 days ago

Singapore 9CO CITIES PTE. LTD. Full time

Located steps from the Singapore River, Alma House occupies the vast historic grounds of a former school. The building’s modernist architecture is also home to a vibrant creative cluster, with trendy shops, restaurants and lifestyle establishments that showcase the most progressive of what the city has to offer.

Alma House is ideal for anyone seeking greater flexibility, with space for work, stay, and living. Across 79 different rooms, a variety of room types caters to the needs of both short-term and long-term corporate and leisure travelers. There are also exclusive guests-only spaces, such as the communal lobby bar that acts as an extended living room.

Embracing the authentic, Alma House offers a curated experience - connecting people, place, planet, and possibilities.

**Your Responsibility**

Reporting to the Back of House Operations Manager, this person is responsible for the cleanliness, general appearance of guest rooms and common areas, making sure rooms are well prepared for arrivals, cleaning on departures and allowing the property to run at maximum levels of occupancy without room readiness delays.

This person will understand the PMS and will monitor it at all times and use the housekeeping tool to organize the housekeeping operation daily and weekly.

As a housekeeping supervisor, the person will conduct daily briefings and operation meetings to train and set assignments to the outsource staff ensuring their compliance with the property standards.

This person will organize schedules, prepare daily reports, inspect guest rooms for arrivals, verify and update of room status, solving for discrepancy rooms, among others.

The housekeeping team is also responsible for checking, controlling, tracking and ordering cleaning supplies, guest supplies and working with the BOH manager for doing adequate linen and supply inventories on a monthly basis. The person will work on shifts and is expected to be flexible to coordinate and cover the day to day housekeeping operations of the property. The housekeeping team will be responsible for linen management in coordination with the laundry company, trash management in coordination with the waste management vendor and pest control.

The housekeeping supervisor will be responsible to be the point of contact with the laundry vendor, the cleaning vendor, pest control, among others. It is fundamental that he or she is a great team player with the room attendants, to engage them and avoid turnover within them. He or she will lead the room attendant team by example and report anything required to the vendor lead to make sure that they always comply on standards, arrive on time and manage to clean the room inventory properly across the days of the week.

**Skills Required**:

- A minimum of 2 years in relevant working experience
- Must be a hands-on person that is resourceful, proactive and a team player
- Must have good communication skills internally within the team, the vendors and externally when meeting guests
- Must be curious, eager to learn and flexible across the job scope

Is organized, structured and ensures the housekeeping inventory is always properly managed

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