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Senior Claims Solutions Marine Advocate

2 weeks ago

Singapore Marsh Full time

**Senior Claims Solutions Marine Advocate**

**What can you expect?**
- Embark on a journey of career growth and acceleration with an award-winning Fortune 500 company that provides you with a collaborative, strong support network
- This role is a leadership position responsible for the proactive management within Asia’s marine claims practice that includes providing claims advocacy, advisory and handling services.
- Get access to colleague resource groups across the globe that provides mentorship and development opportunities to help you build a sense of connection and community throughout your career.

**We will count on you to**:

- Manage or supervise complex negotiations with insurers to ensure best possible claim outcomes for our clients in an efficient manner.
- To handle marine claims daily operations, and assist colleagues with training.
- Participate in the marine claims element of tender and RFP responses for major clients and prospects.
- Promote Marine Advocacy Revenue and work towards revenue targets.
- Maintain and develop strong relationships with regional and country advocacy teams to drive claims operations changes within Marsh.
- Contribute to improve claims processing efficiency across the region, by synthesizing best practices and identifying opportunities for improved efficiencies, including facilitating claims fast-tracking opportunities between clients, insurers and adjustors to improve the efficiency of the department.
- Contribute to business development and growth of the Claims Solutions practice across Asia.
- Manage escalated claims process issues of high complexity affecting direct reports (when applicable) and provide resolution or escalate further to ensure effective outcomes.

**What you need to have**:

- Bachelor degree or equivalent in any discipline.
- Minimum 10 years of experience in marine insurance across Marine, P&I and / or Cargo.
- Possess solid insurance brokerage (or related insurance claims/legal), account management, servicing and sales skills.
- Experience of working with large corporate accounts is beneficial.
- Drive a culture that promotes excellence, collaboration, diversity and inclusion.
- Proven ability to manage a broad range of stakeholders.
- Ability to advocate on behalf of clients.
- Highly effective communicator (written, verbal, presentation, training)
- Established strong relationships with customers, insurers and intermediaries.
- Demonstrates an excellent grasp of trends and developments of claims, ability to identify trends and loss causes Ability to work with brokers and clients executives on trends and loss identification.
- Identifies opportunities to improve process and efficiency and ability to execute.

**What makes you stand out**:

- Building high performing teams.
- Strong proven leadership skills.
- Strong stakeholder management.
- Strong service focused culture.
- Ability to identify and develop talent.
- Strong presentation skills.
- Problem solving abilities.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.