Customer Success Manager

2 weeks ago

Raffles Quay, Singapore Times Higher Education Full time

**The Company**

The World University Insights Ltd, publisher of Times Higher Education, is the data provider underpinning university excellence in every continent across the world. As the company behind the world’s most influential university rankings, and with almost five decades of experience as a source of analysis and insight on higher education, we have unparalleled expertise on the trends underpinning university performance globally. Our data and benchmarking tools are used by many of the world’s most prestigious universities to help them achieve their strategic goals.

**Basic Scope & Primary Objectives**

This role is for a passionate client-focused individual to join a rapidly growing company, based in Singapore, providing data products and services to the global Higher Education sector. Joining a dedicated customer engagement team, this role will see you providing customer support and product training to their global client-base.

The department is very collaborative and works closely with Sales, Product Development, Data Science and Engineering teams to provide comprehensive and timely responses to customer queries and is incentivized to inspire and retain our growing client base.

The position offers a great opportunity to grow your training skills, exercise your problem solving ability and build strong relationships with clients in a cutting edge data business.

The company has very high customer satisfaction levels and it is critical this is maintained. As such, the Success Manager needs to have exceptional interaction and handling skills, clear communication skills, a personable nature, lots of integrity, and confidence to make for a superb client experience.

**Key Responsibilities**
- Onboarding new data customers, gathering account information and setting up customer access
- Training customers to understand the suite of data tools and services available as part of their subscription
- Handling queries and ensuring customers receive a timely and appropriate response
- Analysing customer usage of products and services to identify patterns and gaps for follow up
- Grow accounts and client relationship through proactive regular contact with key users, building trust and driving increased usage of products and supporting client retention
- Collating case studies and general feedback from customers to understand how they use data tools and services and sharing with Product team to feed into product improvements
- Contributing to internal FAQs supporting Sales, Customer Support and Product team interactions with customers
- Working closely with Sales, Data Science, Product and Engineering teams representing the Voice of the Customer.
- Contributing to building up a knowledge base for customers based on queries and customer cases studies
- Contributing to the continual improvement of customer support processes
- Keeping abreast of current education trends, practices, developments and regulatory changes, which may impact the way data are presented, entered or interpreted.
- Developing expertise global Higher Education performance data

**Person Specification**

**Essential Skills/Qualifications**
- Excellent communication skills and the ability to build relationships with a wide range of personalities, abilities and cultures.
- Excellent analytical skills and experience in querying and analyzing large volumes of data with Microsoft Excel
- Flexibility
- Comfort with numbers and statistical concepts
- Exceptional presentation skills with an ability to communicate with credibility up to senior role level.
- Ability to understand and interpret the links between data and performance.
- Process driven with meticulous attention to detail.
- Logical thinking and problem solving ability, innovative at creating solutions.
- Be able to act on your own initiative when dealing with issues, and to be proactive in your approach to your work but knowing when to seek advice.
- Strong drive, self-motivated. Ability to work independently as well as part of a team.
- Clear understanding of business goals and global data strategy, and customers’ requirements.
- Working to deadlines in a fast-moving environment.
- Able to communicate in Mandarin (Both written and verbal)

**Desirable Skills/Qualifications**
- Experience in training or teaching
- Knowledge of the Higher Education sector would be beneficial.
- **THE are proud to be an equal opportunities employer. We recognise that we are all different. Great strength is born through different perspectives and experiences. That is why we are committed to our mission of creating an inclusive culture that enables our people to feel able to bring their whole selves to work. We are proud to be part of the Global Equality Collective and a mindful employer to help support THE achieve this.**_

**Salary**: Up to $78,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

  • Customer Success Manager

    1 day ago

    Raffles, Singapore NEO4J SINGAPORE PTE. LTD. Full time

    3 years exp **Roles & Responsibilities** Customer Success Managers (CSMs) are the primary post-sales point of contact for a licensed Neo4j customer. They are the customer advocate and internal liaison for their assigned accounts, aligning regularly with Sales, Renewals, Marketing, Product, Support, and Professional Services to meet the needs of their...

  • Bank Teller

    5 days ago

    Raffles, Singapore MMC Success Pte Ltd Full time

    **Work-Life Balance**: - **Comprehensive Working Benefits**: - **Friendly Working Environment and Colleague** **Responsibilities**: - Reconciling cash drawers - Exchanging foreign currency - Handle over-the-counter transactions - Attend to customers’ savings, fixed deposit, online banking account transactions, safe deposit boxes and other counter...

  • Relationship Manager

    2 weeks ago

    Raffles, Singapore MMC Success Pte Ltd Full time

    **Our client is a listed company in Singapore which equip their customers with product literature.** **As a Relationship Manager, you will be given the exposure to market various types of loans to customers and also manage the customers' portfolio. You will assist customer in making an informed decision** **If you have experience in marketing property...

  • Relationship Manager

    2 weeks ago

    Raffles, Singapore MMC Success Pte Ltd Full time

    **Our client is a listed company in Singapore which equip their customers with product literature.** **As a Relationship Manager, you will be given the exposure to market various types of loans to customers and also manage the customers' portfolio. You will assist customer in making an informed decision** **If you have experience in marketing hire purchase...

  • Relationship Manager

    5 days ago

    Raffles, Singapore MMC Success Pte Ltd Full time

    **Our client is a listed company in Singapore which equip their customers with product literature.** **As a Relationship Manager, you will be given the exposure to market various types of loans to customers and also manage the customers' portfolio. You will assist customer in making an informed decision** **If you have experience in marketing hire purchase...

  • Relationship Manager

    5 days ago

    Raffles, Singapore MMC Success Pte Ltd Full time

    **Our client is a listed company in Singapore which equip their customers with product literature.** **As a Relationship Manager, you will be given the exposure to market various types of loans to customers and also manage the customers' portfolio. You will assist customer in making an informed decision** **If you have experience in marketing property...

  • Branch Manager

    5 days ago

    Raffles, Singapore MMC Success Pte Ltd Full time

    **Responsibilities**: - Manage the Customer Centre (CC) to ensure smooth operation in compliance with banking procedures, guidelines and regulations. - Attend to customer enquiries and make operational decisions within guidelines. - Guide the Customer Service Officers on policies and procedures. - Check and authorize / approve financial transactions...

  • Branch Manager

    2 weeks ago

    Raffles, Singapore MMC Success Pte Ltd Full time

    **Responsibilities**: - Manage the Customer Centre (CC) to ensure smooth operation in compliance with banking procedures, guidelines and regulations. - Attend to customer enquiries and make operational decisions within guidelines. - Guide the Customer Service Officers on policies and procedures. - Check and authorize / approve financial transactions...

  • Bank Teller

    2 weeks ago

    Raffles, Singapore MMC Success Pte Ltd Full time

    **Great Career Progression**: - **Attractive Company Benefits**: - **Normal Office Hours** **Responsibilities**: - Processing of transactions over the counter (Savings/ Fixed Deposits accounts/ Safe deposit boxes) - Ensure accuracy in all processing and verification of information for banking customers - Process the daily transactions over the counter. -...

  • Loan Processing Executive

    2 weeks ago

    Raffles, Singapore MMC Success Pte Ltd Full time

    **Great Career Progression**: - **Attractive Company Benefits**: - **Normal Office Hours** **Responsibilities**: - Manage the team handling loans documentation in insurance, mortgage, property, vessel, equipment, auto products etc - Supervise the team processing Letters of Offer, redemption and custodian function - Maintain loan records in the system...

  • Loan Processing Executive

    2 weeks ago

    Raffles, Singapore MMC Success Pte Ltd Full time

    **Great Career Progression**: - **Attractive Company Benefits**: - **Normal Office Hours** **Responsibilities**: - Manage the team handling loans documentation in property, vessel, equipment, auto products etc - Supervise the team processing Letters of Offer, redemption and custodian function - Maintain loan records in the system (creation, maintenance...

  • Loan Processing Executive

    2 weeks ago

    Raffles, Singapore MMC Success Pte Ltd Full time

    **Great Career Progression**: - **Attractive Company Benefits**: - **Normal Office Hours** **Responsibilities**: - Manage the team handling loans documentation in property, insurance, vessel, equipment, auto products etc - Supervise the team processing Letters of Offer, redemption and custodian function - Maintain loan records in the system (creation,...

  • Branch Officer

    2 weeks ago

    Raffles, Singapore MMC Success Pte Ltd Full time

    **Work Life Balance**: - **Collaborative work culture**: - **Friendly Working Environment and Colleague** **Responsibilities**: - Handle the role of vault teller in charge of overall cash in the branch. - Check and authorize financial transactions processed by the Tellers. - Review daily transactions, reports & Bank statements, etc. - Attend to customer...

  • Branch Officer

    4 days ago

    Raffles, Singapore MMC Success Pte Ltd Full time

    **Work Life Balance**: - **Collaborative work culture**: - **Friendly Working Environment and Colleague** **Responsibilities**: - Handle the role of vault teller in charge of overall cash in the branch. - Check and authorize financial transactions processed by the Tellers. - Review daily transactions, reports & Bank statements, etc. - Attend to customer...

  • Internet Banking Officer

    2 weeks ago

    Raffles, Singapore MMC Success Pte Ltd Full time

    **Responsibilities**: - Prepare and process account opening via Internet Banking system - To assist Internet Banking(IB) Head for the day-to-day operations of the department - To provide support to Customer Centres & Marketing department on all IB related matters - To work closely with internal departments and external vendors for all IB related matters -...

  • Admin Assistant

    2 weeks ago

    Raffles, Singapore MMC Success Pte Ltd Full time

    **Positive and fun working environment**: - **Well Established company**: - **Work Life Balance** **Responsibilities**: - Maintain and update various databases for department daily - Prepare monthly reports for department, inter department and management - Tracking and update approvals & acceptance - Prepare yearly and ad hoc reports for external...

  • Admin Assistant

    5 days ago

    Raffles, Singapore MMC Success Pte Ltd Full time

    **Positive and fun working environment**: - **Well Established company**: - **Work Life Balance** **Responsibilities**: - Maintain and update various databases for department daily - Prepare monthly reports for department, inter department and management - Tracking and update approvals & acceptance - Prepare yearly and ad hoc reports for external...

  • Senior Delivery Manager, Apac

    1 week ago

    Raffles Quay, Singapore Scotiabank Full time

    Requisition ID: 204341 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **_ Purpose_** Contributes to the overall success of the team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives Accountable for the...

  • HR Assistant

    5 days ago

    Raffles, Singapore MMC Success Pte Ltd Full time

    **Attractive remuneration package to commensurate with experience**: - **Firm Commitment to Career Development**: - **Challenging and rewarding career growth** **Responsibilities**: - Provide HR Administrative support to HR Department. - Liaise with Recruitment agencies on the Part time Application. - Schedule meetings, interviews and coordinate training...

  • Senior Accounts Executive

    2 weeks ago

    Raffles, Singapore MMC Success Pte Ltd Full time

    **Comprehensive Working Benefits**: - **Friendly Working Environment and Colleague**: - **Normal Working Hours** **Responsibilities**: - Prepare monthly accounting entries for all loans related products, investment portfolios and reconciliation - Ensure smooth and accurate month-end closing; - Prepare quarterly SFRS(I)9 Expected Credit Loss (ECL)...