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Manager, IT Optimisation Team
2 weeks ago
**Responsibilities**
- It involves collaborating and communicating with relevant stakeholders on change requests, testing and change management prior to rollout of new features and functionalities.
- Implement modules in HMS to optimize processes or process re-engineered from other systems.
- Provide effective user support structure where users' inquiries / issues are addressed effectively, and making sure that user guide is developed and updated for HMS.
- Handling ad-hoc projects as and when assigned.
- Lead the analysis of data to derive insights for informed decision-making.
- Perform Business Process Re-engineering to optimise productivity and satisfaction.
**Requirements**:
- Degree and Diploma holders with relevant IT or system administration with 5 to 8 years of relevant experience
- Demonstrates excellent skills in teamwork and collaboration.
- Organized and able to work well under pressure and with tight deadlines.
- Pro-active to engage stakeholders.
- Strong knowledge of Excel functions, MS Forms, and reporting tools.
- Proficiency in data analysis and deriving actionable insights.
- Prior experiences in hostel management and/or IT support role will be an added advantage.
Hiring Institution: NTU
