
Specialist, Sales Advisory
2 weeks ago
Bring your career aspirations to life with AIA
This position is responsible for managing sales advisory systems, providing operational support, improving business quality and processes.
- 1. Sales Advisory systems:
- a. Projects and maintenance
- Act as liaison between business users and Technology/vendors.
- Support the maintenance of existing systems and the delivery of new initiatives/projects/ product launches.
- Work closely with business users and Technology/vendors, ensuring project status, timeline, resource requirements are communicated and updated.
- Provide business analysis support to stakeholders with business and technical inputs and recommendation during system implementation.
- Participate and/or lead testers in UAT planning and execution.
- Provide business process training to testers for smooth UAT activities.
- Ensure effective communication to business users on any changes in administrative or processing rules as a result of system enhancements or new launches.
b. Operational Support
- Provide support to Operations team on data extraction requests and making sure extractions are accurate.
- Prepare and manage data for operational use.
- Provide audit support.
- Prepare documentation such as user manuals, FAQs.
c. Business Quality
- Creation of reports and dashboards for business quality.
- Extraction of data for monitoring and analytics.
- d. Process improvement
- Look at current processes and provide suggestions for improvement.
- Automate processes where applicable.
2. Manage system related issues and incidents:
- Investigate root cause of issue.
- Explore solutions with Technology and other business units.
- Implement solution and execute recovery work.
- Provide reporting support when required.
- Build a career with us as we help our customers and the community live healthier, longer, better lives._
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