Specialist I/ii, Customer Service
2 weeks ago
Summary
We are searching for a team player to be part of Policies Development & Resolution Team You will be part of Customer Service Department and will be the (Specialist I/II) providing training and quality assurance support to the Department and Service Centre. This position ensures that all departmental processes, manuals and training materials (including revisions) are kept relevant and meet operational performance standards. You will also work closely with Service Centre to achieve departmental goals.
**Job Description**:
1) Training Development- Synthesize new information, and draft training materials, manual updates for effective retention of knowledge amongst internal / external stakeholders.- Track effectiveness of training materials and manuals- Disseminate updates to internal / external stakeholders- Upkeep department document and training material revisions- Develop e-learning training content for adhoc and refresher trainings for Service Centre- Supoort and conduct adhoc/refresher training for Service Centre
2) Quality Assurance-
- Track and assess service quality and delivery of the Service Centre
3) Adherence to Regulatory Standards, Service Recovery & Escalations- Ensure Scoot products and policies are compliant with foreign regulations/legislated requirements- Liaise with foreign regulators on escalated concerns, and implement corrective action as appropriate.
4) Policies- Prepare and implement written departmental processes and procedures for dissemination to internal / external stakeholders.- Support improvement / enhancement projects in relation to training development and policies
5) Others- Support refunds management process to meet department KPIs;- Monitor disruption chat channel and provide support as necessary;- Perform any other ad-hoc duties as assigned.
Job Requirements:
- Minimum a Diploma holder or 2 years working experience in Customer Service and/or Training.- Fluent written, spoken and reading capability in English and Chinese (Mandarin preferred)- Knowledge of airlines customer service operations would be an advantage.
Skills:
-
Customer Service Specialist
2 weeks ago
Singapore SILICON BOX PTE. LTD. Full time**Position Summary** Customer Service Specialist is accountable for excellent customer service experience. The CSS will have frequent interactions with internal stakeholders such as Account Management team and the Operational teams within the organization. He or she will have to interact directly with clients with the guidance and in accordance to...
-
Homecare Nursing Specialist
4 days ago
Singapore SATA COMMHEALTH Full timeJob DescriptionCompany Overview:SATA COMMHEALTH is a leading provider of home healthcare services, dedicated to delivering high-quality care to patients in the comfort of their own homes.Job Summary:We are seeking experienced Senior Staff Nurses to join our team as Homecare Nursing Specialists. In this role, you will be responsible for providing personalized...
-
Customer Service
2 weeks ago
Singapore DIGITAL CROWN HOLDINGS PTE LIMITED Full timeThe Company is a retial and direct selling of French lifestyle products. Job Scope: i. Handling customers' enquiries. ii. Proccessing member registration and maintaining members' and sales date via in house system. iii. Handling customers' orders, including packing and arranging for delivery. iv. Assist with storage arrangement. v. Assist with outing...
-
Site Specialist Ii
2 weeks ago
Singapore Thermo Fisher Scientific Full timeEssential Functions: (a) To support Safety Team in maintaining the Chemical Management System along with the chemicals, biological samples, reagents and kits inventory in accordance to customer’s Environmental, Health and Safety (EHS) policies and guidelines. (b) To register data for non-regulated items into a Chemical Management System on behalf of the...
-
Export Customer Service
5 days ago
Singapore ECU-WORLDWIDE (SINGAPORE) PTE. LTD. Full time**Job Summary -**:to provide efficient customer service and management, effective container consolidation and cargo confirmation, and efficient and effective warehousing and transport management to achieve profitability and budgeted volumes for the organization. **Key Responsibilities and Accountabilities** - **Customer Service & Management** i) To attend...
-
Customer Service Representative
7 days ago
Singapore Mouser Electronics Full time**JOB DESCRIPTION** Title: Customer Service Representative Location: International The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service...
-
Customer Service Officer
2 weeks ago
Singapore MATERIAL INTEGRATED SOLUTIONS PRIVATE LIMITED Full timeWe are a leading company serving the Offshore, Oil & Gas, Chemical, Petrochemical, Food & Beverages and Pharmaceutical industries. JOB SCOPE - Provide superior customer service to customers - Generate sales orders, delivery order and invoices - Co-ordinate with internal departments like Production, QC, Store, and suppliers QUALIFICATIONS & EXPERIENCE i)...
-
Social Worker
2 weeks ago
Singapore Sembawang Family Service Centre Full timeA. Information & Referral i. Conduct intake assessments. ii. Provide appropriate information and refer clients to relevant agencies for further intervention. B. Casework and Counselling i. Manage assigned cases and case referrals. ii. Conduct assessment, planning and intervention for cases. iii. Develop and review appropriate intervention...
-
Counsellor I
2 weeks ago
Singapore Care Corner Singapore Ltd Full timeCOMPANY DESCRIPTION Established since 1981, Care Corner Singapore has been a steadfast pillar of support for those in need and the less privileged within our community. Our journey spans over decades, dedicated to making a meaningful difference in the lives of others. At the heart of what we do is our core values of** i**ntegrity, **C**ompassion,...
-
Customer Experience Specialist
6 days ago
Singapore Pacific Tech Full timeRole OverviewWe are looking for a skilled Customer Experience Specialist to enhance our customer relationships and drive sales growth. The successful candidate will be responsible for servicing customers, generating sales, and improving customer loyalty and retention. This role requires strong communication and problem-solving skills, as well as the ability...
-
Customer Service Officer
15 hours ago
Singapore Customer Service Officer (Luxurious Beauty Spa) Full time**- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...
-
Customer Technical Services Analyst Ii
2 days ago
Singapore Mastercard, Inc. Full timeCustomer Technical Services Analyst II **Our Purpose** Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible....
-
Investment and Risk Specialist
2 weeks ago
Singapore Advisor Alliance Group Full timeCompany Advisor Alliance Group Designation Investment and Risk Specialist Date Listed 04 Mar 2025 Job Type Entry Level / Junior Executive - Full/PermPart/TempIntern/TS Job Period Immediate Start, Permanent Profession Banking / Finance Industry Finance Location Name Raffles Place, UOB Plaza 1, Singapore Address 80 Raffles Pl, Singapore...
-
Customer Service Officer
15 hours ago
Singapore BOND PROPERTIES PTE LTD Full timeDefects Management of Internal Unit Defects include the following: i. Receive defect lists and/or keys/access codes from purchasers and forward to main contractor and consultants; ii. Make appointments with purchasers for joint inspections and co-ordination with main contractor and purchasers for the joint inspections; iii. Liaise with main contractor on...
-
Customer Service Sales Specialist
1 week ago
Singapore PITSTOP AUTO GROUP PTE. LTD. Full timeAt Pitstop Tyres, we are revolutionizing the automotive experience in Singapore. We strive to be the #1 auto store in Southeast Asia, and we're looking for talented individuals to journey with us together! Currently, we're a one-stop service traditional workshop that provides tyres, workshop & spray paint services. Our rocketship plan to expand includes much...
-
I. Conveyancing Secretary
7 days ago
Singapore Lawsociety Full timeI. Conveyancing Secretary & II. Litigation Secretary ENGELIN TEH PRACTICE LLC Support staff | Outside of CBD | Singapore | Singapore Law Firm Engelin Teh Practice LLC is an award-winning firm providing full services across multiple legal practices. We have positions open for highly motivated and committed individuals to join us as: Providing conveyancing...
-
Engineering Design Specialist
1 week ago
Singapore I ENGINEERING CONSULTANTS PTE. LTD. Full timeEngineering Design SpecialistWe are seeking a skilled Mechanical Design Engineer to join our team. As an engineering design specialist, you will be responsible for designing and developing mechanical systems for building services projects. With a strong background in air-conditioning and mechanical ventilation design, you will work closely with clients to...
-
Customer Service Executive/officer
7 days ago
Singapore DART GLOBAL FORWARDING PTE. LTD. Full time**Requirements**: - Willing to work in Tuas - Computer literate (Microsoft Word, Excel, PowerPoint) - Min 1 year experience in 3PL industry (Understand incoterm) - Able to converse in English (Mandarin will be advantage as need to communicate with Chinese Speaking Clients) Responsible for all customer service-related scope of work, including but not...
-
Research Engineer I or Ii
2 weeks ago
Singapore Nanyang Technological University Full timeA Corp Lab in NTU is looking for a Research Engineer I or II to work on Large Language Models for Health. This role requires a passion for innovation, the ability to work effectively in a collaborative environment, and a commitment to contributing to groundbreaking discoveries in project-based research. Key Responsibilities: - Work closely with the...
-
Care and Development Specialist
1 day ago
Singapore THE ENABLERS II PTE. LTD. Full timeCompany OverviewThe Enablers II PTE. LTD. is a provider of student care services that aim to create an excellent environment for the physical, intellectual, social, and emotional development of students.