UX Strategy and Operations Lead, Payments

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

**Minimum qualifications**:

- Bachelor’s degree or equivalent practical experience.
- 10 years of experience in management consulting, corporate strategy, financial planning and analysis, business intelligence, or a comparable industry/discipline.
- 10 years of experience driving operational efforts across organizations.
- Experience analyzing and translating data into insights, leveraging insights to drive strategy across an organization, and presenting results.

**Preferred qualifications**:

- Experience with UX disciplines and user centered development tools and methodologies.
- Experience with SQL, R, or comparable data analytics tools.
- Knowledge of industry wide technology trends and issues.
- Ability to work across organizational boundaries to define, manage, and prioritize work.
- Excellent communication, presentation, and problem-solving skills.

**About the job**:
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user centered development.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.

As a UX Program Manager (UX Programs & Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You’ll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You’ll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users.

In this role, you'll partner with the Payments UX Director, APAC, and UX leads to drive organizational strategy and delivery for the team with a focus on driving collaboration and alignment across Product Areas to deliver cohesive experiences.

Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses.

**Responsibilities**:

- Develop strategies for UX programs by performing strategic analysis and providing data-driven recommendations that drive the business forward by proposing actionable plans for optimization.
- Identify potential pain points across the organization and oversee efforts to create informed processes and/or programs to address them.
- Advocate the establishment, integration and reporting of key UX metrics that drive a culture of user-centered development and demonstrate UX impact based on organizational needs.
- Establish the strategic vision and long term success benchmarks across product spaces and influence the definition of broader organizational programs.
- Provide operational leadership across UX teams to scale efforts that optimize resourcing, time, and funding investment. Leverage data to lead critical prioritization efforts with clear rationale.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.