Customer Service Officer

1 week ago


Singapore BEST LOGISTICS TECHNOLOGY (SINGAPORE) PTE. LTD. Full time

**Responsibilities**:

- Responsible for the KPI indicators of the area in charge, have a strong execution;
- Responsible for the handling of customer opinions such as escalation complaints;
- Communication and coordination of problems between stations, customers;
- Customer relationship maintenance, telephone call back or visit customers, record and analyze customer needs and problems and timely feedback to improve customer satisfaction.

**Requirements**:

- Minimum diploma, preferably in Logistics / supply chain management;
- Minimum 1 years experience in related fields;
- Customer service experience is preferred;
- Strong command in written & spoken English & Chinese to handle queries and complaints from English & Chinese speaking customers;
- Familiar with express business and related knowledge;



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