Senior Dynamics 365

4 days ago

Singapore CYBERVAULT INNOVATIONS AND TECHNOLOGIES PTE. LTD. Full time

Role Overview
- _______

Key Responsibilities

Microsoft Dynamics 365
- Collaborate with stakeholders to gather requirements, document workflows, and design functional solutions.
- Lead or contribute to at least 2 full project cycles, covering analysis, configuration, testing (UAT), deployment, and training.
- Deliver training workshops and create user documentation and functional design artifacts.

Power Platform
- Design, configure, and customize components across the Power Platform: Power Automate (Cloud Flows), Power Apps, and Power Pages.
- Participate in at least 2 full project cycles, driving solution design, implementation, testing, and user adoption.

Support & Maintenance
- Triage, diagnose, and resolve user-reported issues, working collaboratively with technical teams and users.
- Monitor system performance, manage incident resolution, and maintain support documentation.

Cross-Functional & Governance
- Assist in workshops extracting business requirements and translating them into technical design (functional specs, business process flows, dashboards).
- Advise on best practices, security configurations, and environment governance.
- Work in Agile or hybrid delivery environments; support release planning, change management, and project governance.
- _______

Qualifications & Experience
- Bachelor’s degree in Computer Science, Information Systems, Business, or related discipline (preferred).
- Microsoft Dynamics 365: Minimum 3 years of hands-on experience configuring and customizing Customer Service, Sales, and Customer Insights modules.
- Power Platform: Minimum 3 years of experience configuring Power Automate, Power Apps, and Power Pages solutions.
- Demonstrated involvement in at least 2 full project cycles for both D365 and Power Platform implementations.
- Strong skills in requirements gathering, functional design, UAT, training, and documentation.
- Excellent communication and stakeholder engagement capabilities.
- Familiarity with environment governance, ALM, CI/CD processes, and Dataverse architecture (beneficial)

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