Ikea Tampines

6 days ago

Central Singapore Emprego SG Full time

**Location**

Singapore, Central Singapore

**Job Type**

Full Time

**Salary**

$2,200 - $2,800 Per Month

**Date Posted**

5 hours ago

Additional Details

**Job ID**

4585

**Job Views**

1

Roles & Responsibilities

**About the job**

Reporting to the Manager & Team Leaders in Easy Buying Section of Customer Relations Department, you will be the liaison officer and work with the team to provide a positive customer-serviced experience for our customers. You will support the front counter in Easy Buying, Home Delivery, COF/EComm and Merchandise & Pick Up areas.

**Your assignment**
- You handle and resolve customer enquiries and complaints, exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries.
- You handle enquiries from both walk in and phone in IKEA customers and provide service recovery.
- You will follow up on delivery when stocks arrived cases, no stocks cases and manage cash on delivery cases and payment that has not been collected
- You will check accuracy of purchase orders and hand it over to customers in merchandise pick up section
- You will record information, handle paper works and compile statistics, general housekeeping and other duties related to the job
- You work with the department to ensure the department goals and action plans are implemented and follow up.
- Understanding the department policies and procedures, you will support the department in its functional review and sec check to ensure compliance and to provide customers a positive shopping experience
- You support other functions within the Customer Relations Department, when required
**Your profile**
- You have min 3 years of work experience in a fast paced customer serviced / hospitality sector
- You are a committed and motivated individual who values Togetherness
- You have strong customer serviced skill with a warm and engaging personality
- You are analytical with strong interpersonal and communication skills
- You are able to multi-tasked and work under pressure in a fast paced environment
- You are able to commit to working on AM/PM Shift, including weekends and public holidays

Tags

ikea

tampines

customer

relations

officer

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