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Senior Manager, Growth Programs
2 weeks ago
**About us**:
When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.
We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.
At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.
Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.
DHL Supply Chain is Great Place To Work® certified.
**Responsibilities**:
As **Senior Manager** **Growth Programs Asia Pacific** your purpose will be to further accelerate DHL Supply Chain’s journey towards outstanding customer experience, retention and business growth. You will be a key contributor to shaping and implementing the guidelines, processes, structures and tools that enable our Business Developers and Account Managers be the best they can possibly be. You will help drive the necessary change by developing and executing team engagement strategies and supporting with the delivery of our professional development agenda. And while you will mostly work with internal stakeholders you will keep in touch with customers and their expectations by facilitating select strategic customer workshops such as Joint Business Planning. You will work closely with regional and country Business Development and Account Management Leaders as well as Subject Matter Experts from other regions.
This role is part of APAC’s Regional Business Development team, reporting to the Vice President of Sales Performance & Account Management Excellence.
**Sales Performance & Account Management Excellence**
- Overall program management of Asia Pacific’s Sales Performance & Account Management Excellence roadmaps
- Independently lead the conceptual development, alignment and implementation of select roadmap deliverables such as customer segmentation or digital customer engagement tools
- Drive the expansion and refinement of DHL Supply Chain’s global Customer BASICS program for the Asia Pacific region
- Review existing business processes, identify alternative solutions, assess feasibility and recommend new and improved approaches
**Facilitation of strategic customer initiatives and workshops with senior stakeholders**
- Facilitate Joint Business Planning and other strategic workshops with DHL and customer teams
- Develop and coach other facilitators in your proven workshop methodology (train-the-trainer)
- Support over-arching regional Business Development campaigns like cross-selling
**Engagement of Growth Team community**
- Support regional Sales and Account Management award and incentive programs
- Provide regular training and best practice webinars with functional leaders and community champions
- Prepare regular key engagements events like monthly Account Management Leadership meetings and quarterly Growth Team townhall meetings
**Requirements**:
**Now, here's what we need from you**:
- Bachelor's degree or higher
- More than 7 years' experience in Account Management, Sales or other customer-facing roles
- High level of curiosity with proven analytical and conceptual capabilities to back it up
- Stakeholders' management
- Program / project management skills and experience
