Customer Service Officer

2 weeks ago

Singapore DCS CARD CENTRE PTE. LTD. Full time

DCS Card Centre is an innovative and forward-looking payments fintech that provides value-added card services with the most advanced technology to our customers and partners.

We offer attractive remuneration packages and reward schemes, and invite the talents to join our big family.

We believe in empowering our people with opportunities to grow and take charge of their career paths.

**Job Description**:

- Good company benefits, wide insurance coverage, several incentive schemes.
- Manage telephone enquiries in a professional manner.
- Experience in call centre, banking or customer service environment would be advantage.
- Good command of oral and written English.
- A pleasant voice, positive and good telephone manner as well as attentive listening and communication skills
- Explore and introduce different type of services and options that are available to clients.
- Organize and analyze customer intention and information.
- Perform general administrative and clerical duties.
- Maintain and update customer’s records.
- Handle client complaints and take appropriate action to resolve them.

**Requirements**:

- Experience in organizing and analyzing customer intention and information.
- Experience in performing general administrative and clerical duties.
- Handle client complaints and take appropriate action to resolve them.
- Min GCE O or N levels or diploma in any discipline.
- Positive attitude, independent
- Able to multi-task and is a team player

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