Mis Engineer

1 day ago

Clementi, Singapore M.Tech Full time

RESPONSIBILITIES
- Address user tickets regarding hardware, software and networking
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with staff to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
- Provision of new/old laptop/desktop to staff.

**REQUIREMENTS**:

- BSc in Computer Science or relevant field
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude

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