E-commerce Sales Executive

1 week ago

Singapore NEFERTI PTE. LTD. Full time

**PRIMARY FUNCTION**

The E-Commerce Executive contributes to the growth of the e-commerce business by enhancing the customer experience, executing customer order fulfilment and maintaining the technology and infrastructure.

He/she is also responsible for performing data analysis to generate data-driven commercial insights and managing relationships with partners.

He works in a fast-paced and digitally centric environment where he ensures seamless end-to-end integration of the e-commerce business.

He is an energetic, collaborative and results-oriented self-starter. He is technology-savvy, structured and is able to operate well in a team under pressure.

**Drive e-Commerce business growth**
- Implement e-Commerce activities
- Contribute to revenue and profitability growth across digital platforms
- Identify strategic business partnerships
- Implement new business collaboration initiatives
- Monitor sales, promotions, marketing and social media programmes and/or activities over digital platforms
- Coordinate with cross-functional teams on execution of brand, marketing and e-Commerce activities
- Monitor new market trends, business opportunities and market segments in global and local landscape

**Drive technology and infrastructure enablement**
- Provide specialised knowledge and insights to the development of technology strategies and roadmaps
- Implement preventive and corrective measures of disaster recovery plans
- Execute vendor relationship management activities
- Operate and maintain existing IT infrastructure and networks based on standard operating procedures
- Monitor and maintain smooth functionality of website
- Monitor new and emerging technologies
- Implement new systems and technologies

**Enhance e-Commerce customer experience**
- Role model service vision
- Manage operations for service excellence
- Manage a diverse service environment
- Coach for service performance
- Establish relationships for customer confidence
- Manage service quality and customer satisfaction
- Implement customer retention and loyalty programmes

**Generate data-driven commercial insights**
- Perform data-mining and data analysis
- Execute activities driven by data analytics
- Track and report business outcomes of data-driven insights
- Prepare insights reports on data-mining outcomes

**Execute customer order fulfilment**
- Monitor fulfillment of customers' orders via delivery service
- Coordinate order processing, delivery and returns of customer orders

**Manage relationships with partners**
- Maintain business partnerships with different platform
- Organise relevant information to contribute to negotiation efforts with partners
- Review partner performance

**REQUIREMENT**
- Minimum Diploma or degree in Marketing/E-commerce or equivalent
- Professional writing and communication skills in Chinese language as handling China E-commerce market portal.
- Interested in the beauty industry.
- Strong logical thinking and data analysis skills.
- Proactive work attitude, strong sense of responsibility, focus on self-improvement, with a certain degree of stress resistance and flexibility, able to adapt to the fast pace of work.
- Minimum 1-2 years’ experience in E-commerce field. Fresh graduates are also welcome.

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