Assistant Client Services Manager Thai Speaking

4 days ago

Singapore Luxury Careers Full time

**Our Client**:
Our client is one of the luxury fashion brands originating from Italy. We seek an Assistant Client Services Manager to be responsible for the successful development of a high-performing Client Services team, consistently delivering exceptional service and exceeding our client’s expectations.

**Key Responsibilities**:

- Recognize talent and select advisors for specific positions/responsibilities
- Deliver training and provide professional development plans
- Follow up and evaluate advisor performance
- Have a clear understanding of business needs regarding team planning/roster
- Manage and execute plans to ensure customer experience, efficiency, service level, process adherence and sales targets are met
- Monitor performance and influence the Client Services Team to achieve targets/service levels
- Recognize and reward high performance, ensuring that drivers are understood and shared
- Actively lead and/or contribute to projects and initiatives as required by the business

**Job Requirements**:

- Minimum 5 years’ experience in a Client Services or Retail/Hospitality environment
- Demonstrated leadership and people management/supervisory and coaching skills with the ability to lead and motivate a large team
- Very good knowledge of fashion/luxury retail business and a good understanding of the digital environment
- Be fully conversant with business procedures for both Retail Stores and Client Service
- Be well organized and have the ability to converse with people of diverse backgrounds and cultures
- Be able to brief, guide and advise team members on these and other topics as required

Registration No: R22104771

EA Licence No: 22C1376

**Job Types**: Full-time, Permanent

Pay: $5,000.00 - $6,000.00 per month

Schedule:

- Early shift
- Holidays
- Late shift

Supplemental pay types:

- 13th month salary

Work Location: In person

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