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**Media Industry**

**Loyang - Company Transport Provided**

**Work Life Balance**

**Summary**:
**Responsibilities**:

- Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/ hardware/ network issues.
- Assist with onboarding / offboarding employees, including provisioning hardware, and ensuring processes are documented accordingly to ensure compliance with regulatory requirements.
- Accurately diagnose client technical issues; gather necessary information; and perform standard, preliminary research using all relevant available resources.
- Utilize helpdesk ticket system to log, track and resolve issues. Also track hardware and software assets.
- Work with counterparts in other company facilities globally to provide a consistent and optimum user experience.
- Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools to resolve issues.
- Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines).
- Strive to meet/exceed SLA’s adhering to established deployment/usage policies. Escalate unresolved issues to Team Leads.
- Identify potential outages, other problems (via information gathering, ticket trends, etc.) and communicate information to Team Leads in timely manner. -Daily management of technology assets such as laptops, desktops, printers, and tablets using our centralized asset management system.
- Provide daily support for our collaboration tools (Teams and SharePoint)

**Requirements**:

- 2-3 years deploying, updating, optimizing, and troubleshooting windows-based workstations in a corporate environment.
- 2-3 years providing support for anti-virus solutions.
- Information Technology degree is preferred.

**Technical Skills**:

- Understand and be able to troubleshoot Windows Operating Systems (95%), Apple OS X Operating Systems (5%), IPv4 and other networking protocols
- Managing users, groups, and computer objects in Active Directory (AdMgr) - Managing user mailboxes and distribution lists
- Be familiar with virus/adware removal processes (Trend Micro)
- Working knowledge of Microsoft Office 365 Suite - Office, Teams, SharePoint - Working knowledge of Apple IOS devices (Minimal)
- Working knowledge of supporting VPN Clients (Palo Alto Global Protect)
- Basic understanding of managing printer servers
- Disk Encryption (Bitlocker, FileVault)
- SSO Experience (Okta) - Managing user accounts / Assigning Applications

EA License No: 01C3135

EA Personnel No: R1988835

EA Personnel Name: Tan Choon Hau ( Chen Junhao )

**Job Types**: Full-time, Permanent

**Salary**: $3,000.00 - $4,200.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus