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Senior Manager

2 weeks ago


Singapore Prudential plc Full time

Senior Manager - Process Excellence

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This strategic role is a key member of the Process Excellence team, reporting into the Director of Process Excellence and is responsible to establish a robust process excellence framework, and lead the process improvement of key identified processes in partnership with process owners within HR.

The role is responsible for leading the practice to:
Simplify: Build new and reengineer existing processes

Standardize: Create processes with global standards with LBU customization

Digitalize: Move processes away from manual to digital driving economies of scale & skill.

**Key Responsibilities**:

- Develop, implement, and continuously review process excellence initiatives to enhance the productivity of HR processes, aligned with strategic HR goals.
- Establish process excellence framework and best practices for HR.
- Manage a team of service design vendors providing direction and feedback on key deliverables.
- Benchmark HR processes across latest innovation and industry standards and deploy the learning in our ecosystem.
- Collaborate with key partners across HR COEs, Risk, Business Units, and IT to identify potential areas of process improvement. ensure alignment and buy-in on process excellence projects and outcomes.
- Utilize a variety of process improvement tools and techniques, such as Lean Six Sigma and Value Stream Mapping.
- Lead process improvement projects, including mapping current and future state processes, identify process gaps and inefficiencies in HR procedures, propose and implement effective solutions.
- Support in onboarding HR technology to map process automatically and convert that into business requirements in partnership with other HR COEs.
- Develop metrics and reports to monitor process performance and measure the impact of process changes.
- Provide trainingto key partners across HR COEs on process excellence concepts, tools, and techniques to build their capabilities.
- Develop and maintain strong relationships with key stakeholders to drive continuous improvement.

**Skills & Requirements**:

- A bachelor's degree or higher in HR/ Engineering or a related field.
- At least 10+ years of experience in business process improvement or process optimization roles.
- Strong track record of driving process improvements and delivering value.
- Knowledge of, and practical experience in, multiple research and user testing techniques to elicit valuable information from users (e.g. customer journey-mapping, usability testing)
- Certification in process excellence methodologies, such as Lean Six Sigma, TOC, or BPM
- Strong strategic thinking, problem-solving skills
- Experience designing and leading workshops to brainstorm, collaborate across multi-disciplinary teams.
- Strong communication and project management skills, with the ability to engage with senior stakeholders and manage multiple projects.
- Proficient with Project Management tools, Microsoft Office and Visio.

Job ID 24060342