Customer Management and Marketing Intern

Company

Explorer Academy
- exploreracademy.sg

Designation

Customer Management and Marketing Intern

Date Listed

22 May 2025

Job Type

Entry Level / Junior Executive
- Intern/TS

Job Period

Flexible Start, For At Least 3 Months

Profession

Education / Training

Industry

Manufacturing Food / Lifestyle / Packaging

Location Name

1187 Upper Serangoon Road, Singapore

Address

1187 Upper Serangoon Rd, Singapore 534785

Map

Allowance / Remuneration

$800 - 1,200 monthly

Company Profile
- **Company Vision**

Our mission at Explorer Academy is to provide an enriching educational experience that goes beyond academic excellence. We focus on creating a learning environment where students are seen as individuals, supported as learners, and nurtured as young leaders.

We aim to build a strong community that fosters curiosity, confidence, and personal growth, empowering students not only in their studies but also in life.

We believe that behind every classroom is a team of passionate educators. Behind every educator is a commitment to nurture growth and build meaningful connections with students. & Behind every student is a future shaped by growth and opportunities.

**Job Description**:
**What to expect**:
As a Customer Management & Marketing Intern at a tuition centre, you’ll support marketing initiatives aimed at engaging current students and parents, improving retention, and encouraging referrals or new sign-ups through positive customer experiences. you will play a key role in maintaining strong relationships with parents and students, supporting daily operations, and ensuring excellent service delivery. This internship offers hands-on experience in customer relationship management, communication, and administrative support in the education sector.

**Responsibilities**:

- Help resolve concerns and provide timely updates regarding class schedules, fees, and progress reports.
- Conduct follow-up calls to parents for feedback, payments, and enrollment status.
- Prepare and send reminders or newsletters regarding events, holidays, and exams.
- Provide recommendations of our suitable academic programme based on student’s academic needs.
- Provide customer support and timely responses to customers inquiries, issues and concerns, ensuring a positive experience at all touch points.
- Gather and analyse client feedback, identifying areas for improvement and sharing valuable insights with relevant departments to build a better customer intimacy and brand loyalty.
- Stay up-to-date on Instagram / Tiktok features, best practices, and trends.
- Assist in critical school administration tasks (such as course registrations and changes in class arrangements), front desk and backend operations to ensure smooth day-to-day operation.
- Help manage customer loyalty or referral programs
- Collect student/parent testimonials and help publish success stories on social media or the centre's website.
- Any other ad-hoc duties as assigned

**Requirements**:

- Currently pursuing a diploma or degree in Marketing, Business Administration, Communications, Education, or a related field is preferred.
- Able to commit for 3-6 months internship
- Strong communication and interpersonal skills
- Basic understanding of marketing principles and customer engagement strategies
- Basic photography, image and video editing preferred
- Skills with IG/Tik Tok content creation preferred
- Proficient with use of Canva, Microsoft Office (Excel, Word, Powerpoint) and Google Docs, Sheets and Slides
- Friendly, Passionate and Energetic Team Player
- Organised and have strong attention to details
- Creative problem solver
- Able to Multi-Task and Takes ownership and responsibility of tasks given

**Details**
- Onsite role based in Singapore
- 4 weekdays & 1 Weekend
- Weekday: 12-9pm
- Weekend: 9-6pm

Application Instructions