Field Support Operations

7 days ago


Singapore Rapsys Technologies Full time

Diagnose and resolve incidents and problem with equipment and software.
- Record all events/problems and their resolution in SNOW.
- Queue Management - Work within established Service Level Agreements (SLA) to ensure timely response to support issues.
- Follow established escalation process if needed
- Collaborate in the FSO knowledge repository.
- Install, configure and/or update authorized software or firmware as per authorized standards.
- * Assist in Hardware asset management
- Warranty support for desktop and laptops.
- Follow company protocol in the disposal management.
- Install/reinstall image, rebuild laptops/desktops.
- Support authorized in-flight projects.
- Assist in the technology refresh process.
- Assist in Crisis response activities.
- Willingness to learn and support new technology.
- Assist with hand-on training of new hires.
- Follow company logical and physical security protocol, to minimize risk to customer and company.
- Follow authorized workflow.
- Provide VIP/Executive support as outlines by customer.
- And other authorized task that fall with in the work scope.



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