Systems Engineer

**Overview**:
**Qualifications, Skills and Experience**:
Diploma in Computer Science, Information Technology or Business Information Technology
Up to date industry certifications in technology systems
Critical thinking, collaborative, innovative and positive work attitude
Excellent verbal and written communication skills in English language
Knowledge of and experience in design, implementation, configuration, management, administration, integration, optimization, maintenance, development and troubleshooting of the following technologies and systems is required whether they are on-premises, cloud or in a hybrid architecture:
Equipment housed in data centers, networking closets, master and intermediate distribution frames
Telecommunications and active networking equipment including core and edge routers, switches etc.
Wireless networking equipment including controllers, access points etc.
Servers and/or administration and management platforms
Firewalls and other cybersecurity frameworks and technologies
Technology and communications infrastructure automation, monitoring and reporting
Linux, Windows and macOS server/data center operating systems
Google Workspace administration
Application Programming Interfaces (APIs)
Identity Access and Management solutions
Cyber, network, server and Endpoint security

Knowledge of and experience in implementation, configuration, management, administration, integration, development and troubleshooting of the following technologies and systems is highly desirable:
DevSecOps controls, management and related frameworks
Scripting languages
Stored procedures
Advanced spreadsheet skills
Backup and recovery
Device management
Reporting tools
Web Technologies
Access control
Data management
Print management

Experience in project management is highly desirable
Experience in producing high quality documentation, knowledge base and training materials is highly desirable
Ability to effectively analyze and resolve root causes of technical problems
Ability to organize and analyze data and complex tasks in a systematic manner
Able to work diligently, independently, confidentially and under time constraints
Positive and growth mindset with excellent customer service skills
Ability to learn and adapt to new and innovative technology developments
Ability to be flexible, creative and problem solve novel technology issues in a fast paced and dynamic environment

**Roles and Responsibilities**:
Primary as well as shared responsibility, as advised by the supervisor, for all periodic as well as ad-hoc tasks and projects to support the needs of school that are linked to systems and infrastructure under this role’s purview
Maintain appropriate and high quality documentation on procedures, configurations and change management
Coordinate and administer required training to technology team members and SAS faculty and staff as and when required
Participate in evaluating new software projects to determine impacts
Vigilantly and effectively monitoring, evaluating and sharing responsibility with other team members for all incidents and requests reported via the IT helpdesk platform.
Working diligently to meet the SLAs (Service Level Agreements) for all reported issues and requests.
Analyzing and evaluating all reported incidents and requests for any coordination, collaboration, escalation or delegation required with tier 3 i.e. vendor level support in the team.
Corresponding and collaborating closely with other school wide technology teams (Educational Technology and Innovation Coordinators, Educational Technology Coaches and technology team) regarding escalated/re-assigned support tickets and tasks
Performing other duties as and when assigned by the supervisor

Diploma/ Advance Diploma

Minimum of 4 year(s) experience needed for this position