Park Manager, Park Operations

At DreamUs Group, our mission is to create profound happiness for children and families. We believe in the magical power of play to spark creativity, build confidence, and bring people together.

Our pride lies in offering high-quality, themed indoor activity centers that foster lasting memories among loved ones. Each of our indoor playgrounds is uniquely designed to delight both the young and the young at heart.

As a leading provider of experience-based play facilities in Singapore, we deliver exceptional interactive play experiences through:

- **SuperPark**at Suntec City Mall
- **Pororo Park Singapore**at Marina Square
- **Tayo Station**at Downtown East

**Responsibilities**:
**Financial Management**
- Oversee and manage the Profit & Loss (P&L) of DreamUs Parks, ensuring financial targets are met.

**Operational Leadership**
- Develop and manage operations schedules to optimize cost efficiency while maintaining high service standards.
- Train and supervise the attractions crew to consistently meet established service levels.

**Facility Management**
- Ensure Park facilities adhere to the highest safety, sanitization, and cleanliness standards.
- Conduct regular inspections and maintenance to uphold these standards.

**Customer Experience Enhancement**
- Continuously review and improve the park's user experience through enhanced service standards, programs, and offerings.
- Handle customer service issues promptly and efficiently on-site, via phone, or through digital communication channels.

**Program Execution**
- Plan and oversee the smooth execution of park programs, working closely with the attractions team to ensure successful delivery.

**Financial Accountability**
- Manage daily cash sales and ensure accurate and timely reporting.
- Prepare detailed monthly reports and participate in regular business and operational meetings.

**Safety & Compliance**
- Implement, monitor, and enforce park policies and procedures to ensure operational efficiency and compliance.
- Identify and address operational issues to improve overall park performance.
- Conduct regular First Aid training for the operations team.

**Collaboration & Support**
- Collaborate with sales and marketing teams to promote park offerings.
- Support cross-functional initiatives to enhance park performance and customer satisfaction.

**Staff Development**
- Mentor and develop team members through regular performance reviews, goal setting, and career development initiatives.
- Foster a positive work environment that encourages teamwork, creativity, and continuous improvement.

**Additional Duties**
- Perform any other duties as assigned to ensure the success and growth of DreamUs Parks.

**Job Requirements**:

- Diploma or Degree in Hospitality, Business, Events Management, or related field.
- Minimum 4 years of relevant experience in operations management, preferably in attractions, hospitality, or theme park settings.
- Proven leadership skills with the ability to coach, supervise, and develop a large team.
- Strong financial acumen with experience in P&L management, budgeting, daily cash handling, and financial reporting.
- Passionate about guest experience with the ability to handle service issues professionally and enhance service standards.
- Excellent communication and interpersonal skills across all levels.
- Knowledge of safety, hygiene, and compliance standards; First Aid certification is a plus.
- Strong analytical and problem-solving abilities with a proactive mindset.
- Collaborative and team-oriented, with experience working cross-functionally (e.g. sales, marketing).
- Willing to work weekends, public holidays, and peak periods.
- Adaptable to fast-paced, dynamic environments.