Credit & Fraud Risk Director

4 days ago

Singapore DCS CARD CENTRE PTE. LTD. Full time

**About the Company**

**About the Role**

The Credit & Fraud Risk Director provides both strategic oversight and hands-on leadership across the Applications & Ongoing Processing and Fraud Management functions. This role is critical in ensuring operational excellence, regulatory compliance, and risk mitigation within the organisation’s credit and card services framework.

**Responsibilities**:
Operational Leadership
- Direct all service-support and delivery activities within both sections, driving continuous improvements in speed, accuracy and cost-efficiency.
- Manage workforce planning, performance, training and general administration to maintain a high-performing, compliant team.

Compliance & Governance
- Own operational compliance with MAS, ABS, card-brand and internal policies.
- Partner with Compliance & Credit Risk, Legal and Audit on reviews, onsite inspections and remediation of control issues.

Systems & Process Optimisation
- Oversee enhancement, development and parameter-setting of section systems; certify that all changes align with approved policies and regulatory standards.

Fraud Management
- Monitor emerging fraud trends and update card
- and merchant-fraud rules; accordingly, track rule performance and adjust thresholds to minimise loss.
- Ensure customer queries related to fraud or authorisation are handled promptly and accurately.

Stakeholder & Regulatory Liaison

Act as primary coordinator with:

- Credit Bureau Singapore (Founding Members Committee) and DP Info Bank Bureau to oversee member-data uploads.
- Ministry of Home Affairs, MAS and ABS to represent the company on compliance andindustry-wide initiatives, including internet-gambling controls.

Project Delivery
- Lead or support management-assigned studies and implementations, ensuring projects are scoped, executed and embedded successfully.

**Qualifications and Experience**:

- Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field.
- Minimum 10 years of experience in operations management within the banking, fintech, or financial services industry.
- Strong background in regulatory compliance, particularly with MAS, ABS, and card-brand regulations (e.g., Visa, Mastercard).
- Experience in managing large teams, driving process improvements, and overseeing system enhancements or implementations.
- Deep understanding of operational risk management, fraud prevention methodologies, and workflow automation tools.
- Knowledge of core banking systems, credit decision engines, and data integration with third-party platforms (e.g., Credit Bureau Singapore).

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