Lead Associate, Admin Services

1 week ago

Singapore NETWORK FOR ELECTRONIC TRANSFERS (SINGAPORE) PTE LTD Full time

**About NETS**

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 120,000 acceptance points in the country as well as online payments.

**Position Summary**

The Admin Services department under the Corporate & Workplace Solutions Division, serves internal customers through the provision of welcoming and conducive workplace environments, coupled with warm office hospitality which is supported by prompt and efficient general office services.

The Admin Services scope is wide-ranging and comprises of various work streams including: staff onboarding/offboarding, concierge services, pantry services, mailroom and courier services, office cleaning services, records management services, physical assets management and corporate insurances administration.

The Lead Associate, Admin Services is a senior single contributor role, supporting the VP of Admin & Facilities Management in achieving admin objectives and implementing workplace solutions which enhances the quality and delivery of services, while complying with relevant regulations and requirements.

**Key Responsibilities**
- Lead the Admin Services team, by providing guidance, training and support to fellow team members, to enable the achievement of admin objectives, enhance service quality and delivery, and comply with relevant regulations and requirements
- Lead the Admin Services work streams as assigned by VP, which include day-to-day management and service quality reviews of vendors
- Administer Admin Services risk and compliance requirements, which comprise of working closely with stakeholders to identify, assess and monitor workplace related risks, maintain risk registers, conduct regulatory risks and controls self-assessments and testing
- Administer business continuity management for Admin Services, which comprise of developing, refining and testing business continuity plans, and conducting business impact assessments
- Assist in preparation of Admin Services annual operational plan and budgeting exercise
- Provide administrative support in Procure-to-Pay (P2P) operations

**Requirements**:

- Degree or Diploma in Business Administration and other related fields
- Minimum 5-7 years of relevant experience and competencies relating to office administration (including day-to-day managing of office vendors), and preferably with experience in a Financial Services Institution (FSI)
- Ability to work independently, multi-task and prioritize work, while working in a fast-paced and dynamic environment
- Ability to build and maintain good working relationships with internal customers and external stakeholders
- Possess service and continual improvement mindset, with a pleasant personality and positive attitude
- Excellent written and verbal communication skills
- Enjoys interacting with people

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