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Generative Ai Coe Senior Agile Coach

3 weeks ago

Queenstown, Singapore SAP Full time

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**Meet Your Team**

Corporate Processes & IT (CPIT) is the internal IT organization for SAP. Our purpose is to CREATE, BUILD, and RUN an intelligent enterprise by providing customer-centric insights and technologies.

As a Senior Agile Coach within the Generative AI Center of Excellence (GenAI CoE) — part of the wider Enterprise AI Center of Excellence under the Technology Services department — you will collaborate with a global network of AI engineers, scientists, and product managers, with teams and offices located worldwide.

In this role, you will work directly with Agile teams whose members are based in Singapore, Germany, Bulgaria, and India, supporting their growth and performance as they build and scale SAP’s internal Generative AI capabilities. This is an unparalleled opportunity to thrive in a stimulating, innovative, and continuous learning environment, while playing a key role in shaping SAP’s future as an AI-driven intelligent enterprise.

**What You’ll Do**
- Support the performance and growth of Agile teams through structured coaching and feedback, helping them evolve into self-organizing and high-performing units
- Facilitate key Agile ceremonies (e.g., sprint planning, reviews, retrospectives, and daily stand-ups), ensuring clarity of purpose, roles, and shared goals
- Work as part of an Agile Release Train (ART) that runs on a quarterly cadence, partnering closely with the Release Train Engineer (RTE) to align efforts and deliver Program Increments (PIs)
- Collaborate with Product Owners and technical leads to translate strategic objectives into actionable roadmaps, backlogs, and deliverables
- Encourage a culture of curiosity, openness, and transparency to drive psychological safety and continuous learning across teams
- Identify and help remove impediments or systemic blockers through proactive stakeholder engagement and problem-solving
- Contribute to the scaling of Agile practices across teams, supporting team-of-teams alignment and enabling Agile maturity at scale
- Guide teams through change management and transformation efforts, fostering adaptability, innovation, and cross-team collaboration
- Influence ways of working and delivery models by aligning with SAP’s values of keeping promises, telling it like it is, staying curious, embracing difference, and building bridges — not silos

**What You Bring**
- At least 8 years' of working experience in a IT industry or IT-related role
- Proven experience as an Agile Coach or Scrum Master supporting distributed teams in complex, fast-paced technology environments
- Deep knowledge and practical experience with Agile frameworks (Scrum, Kanban, SAFe) and Lean principles, with the ability to adapt practices to different team contexts
- Experience working within a SAFe Agile Release Train (ART) and collaborating with Release Train Engineers (RTEs) to support alignment and successful PI delivery is a strong advantage
- Familiarity with DevOps principles and DORA metrics (Deployment Frequency, Lead Time for Changes, Change Failure Rate, Mean Time to Restore) to support Agile teams in improving delivery performance
- Experience working with teams building AI or Generative AI platforms, or familiarity with enabling AI capabilities across internal functions is a plus
- Strong coaching mindset with a track record of developing team performance, fostering psychological safety, and mentoring Product Owners and technical team members
- Demonstrated ability to navigate ambiguity, enable cross-functional alignment, and cultivate a sense of shared ownership across geographically dispersed teams
- Outstanding facilitation, communication, and stakeholder management skills, with the ability to engage team members and leaders across varying levels of seniority
- High emotional intelligence and interpersonal sensitivity, aligned with SAP's cultural pillars — you are curious, inclusive, transparent, and collaborative
- Experience with Agile delivery tools such as JIRA, MURAL, or other virtual collaboration platforms
- Professional certification in Scrum or SAFe (e.g., Certified Scrum Master, SAFe Scrum Master) or an equivalent Agile qualification

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SA