Assistant Facilities Manager

JLL supports the Whole You, personally and professionally.
**Direct Manager**: Post Facility Manager
**Responsible for**: Individual contribution to support assigned Post sites
The Technical Assistant Facilities Manager is responsible overall technical responsibility of facilities service delivery as the single point of contact for technical issues at the site. This role will manage comprehensive engineering and maintenance services and has responsibility for delivery of services in accordance with the Contract and agreed financial and performance measures and SLAs.
The Technical Assistant Facilities Manager will be responsible for:
Site Operations Efficiency
Monitoring operation of electrical and mechanical equipment supporting the facility and facility’s critical operations
Analysing the operation of the various systems to determine the cause of any problem / malfunctions and take corrective action as required
Ensuring all site facilities operations, maintenance and management activities of the electrical, mechanical, chemical, fire protection systems and equipment, etc., are performed in a safe and efficient manner and comply with the client, JLL and governmental policies and requirements
Responsible for technical and facilities’ operations, ensuring all Critical Environment (CEM) requirements are met
Energy management programs to assist the client to reduce cost and eliminate waste
Managing all vendors effectively and to carry out technical and safety audits/maintenance and repairs for all equipment as scheduled
Developing engineering service delivery standards with the assistance from JLL’s EOS Platform
Understanding and adhering to the site’s Critical Environment Management procedures
Providing viable solutions for technical issues to the client at all times
Implementing the Planned Preventive Management Program for the site and are completed in accordance with the scheduled maintenance program
Providing input for minor projects and coordinate with vendors from commencement to completion while working with the Programme Director
Assisting the Digital Performance & Quality Lead in conducting compliance reviews as directed
Conducting site training, daily meetings and support aimed at expanding the capabilities of the operations staff
Assist in the procurement of vendors and services as required
Working with other members of the team to meet all key performance indicators as set out in the management contract
Ensure 24/7 emergency call support and site attendance is provided
Working with Post FM and Helpdesk personnel attending to helpdesk queries and to schedule equipment to be taken offline so that preventative maintenance can be performed
Health, Safety and Risk Management
Under direction of PFM, assist in conducting regular audits to ensure that safety procedures are being complied with
Assist in carrying out safety procedures when needed
Assist in the property risk management program
Participate in the disaster recovery and business continuity plans as required
Follow established escalation procedures and incident reporting procedures
Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures, and strategies
The Technical Assistant Facilities Manager will demonstrate the following competencies:
Assisting PFM to manage Corrigo work order, PPM and other data to ensure data accuracy in a timely manner
Excellent technical troubleshooting knowledge and skills
Updating and correcting Work Orders in Corrigo as requested and approved by the PFM/RWL
Teamwork, collaboration and communication skills
Special knowledge and skills including exposure to HVAC, mechanical, electrical and fire systems
Support the team effectively as and when needed
Proven ability to commit to flawless execution while complying with firm’s procedures and standards
Demonstrate and ensure to instill a culture in the team that match our ‘I am JLL’ core behaviors and values of being an Safety, Expert, Proactive, Innovative, Team Player and valuing the Customer
Able to interact with the general client staff & vendors with ease
Ability to manage conflict and conflicting priorities
Demonstrates ability to work with vendors to deliver efficient services
Demonstrates proactive & professional approach to customer service
Proven ability to manage multiple and complex operational matters on a daily basis
Demonstrates ability to prioritize and manage tasks in an efficient and timely manner
Worked in a dynamic environment with basic understanding of facilities management
University degree or professional qualification in engineering/facilities management
Over 4 years practical experience in facilities operations
Experience in incident managing and reporting
Experience in technical workplace administration and coordination
Experience in vendor management, client management and procurement
Good computer skills in Microsoft Suite programs
Personalized benefits that support personal well-being a