
IT Support Engineer
1 week ago
**Job Scope**:
Provide on-site & off-site customers support for Infrastructure & Security Solution.
First-level technical support for users
Troubleshooting of networking issues (TCP/IP, Active Directory, Wireless AP, Firewall, Router, Switch, etc)
Provide administration for Windows Servers, Microsoft 365, and Active Directory
Printer/MFP, Copier, Barcode printer setup and support
Hardware/Software inventory documentation
Setup,Configure,Testing, deploying, troubleshooting, and managing internal system
Administration of backup, restoration, and support disaster recovery as required
Maintenance of our customers' IT infrastructure, including intranet, internet,wifi,switches, servers, workstations, backup, and network security.
Installation, configuration, and maintenance of software and hardware in networks switches, workstations, laptops, and servers.
**Responsibilities**:
Recommend cost-effective hardware/software solutions
Resolving technical issues (both software and hardware)
Resolve problems with software, hardware, network switches and systems management
Manage technical support services related to network infrastructure
Provide technical support and management for security operations and projects
Diagnose hardware problems on network infrastructure & security
Upgrade and support of business systems
Lead in the implementation of disaster recovery and business continuity programs to ensure system security for computer rooms and systems hardware/software
Build/configure/troubleshoot hardware/software enhancements, network deployments and infrastructure upgrades
Assist in the provisioning of end-user services, including help desk and technical support services
Work with all network operations teams to insure optimal performance of the network
Manage the customers of maintenance projects
Diploma/ Advance Diploma
Minimum of 2 year(s) experience needed for this position
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