CRM Production Support Analyst
2 weeks ago
Part of the Microsoft Dynamics CRM Production Support Team
- To provide proactive, timely, effective and efficient support to the business users
- To perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs
- To own issues and projects, and work with the various teams to develop solutions for the users
- To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution
- Work in the Production support team; Provide front-line support for incoming issues to ensure timely and effective resolution of user issues, queries and projects
- Actively manage all incidents and issues to proper closure - escalate issues as appropriate to necessary teams and management
- Analyse, document and track all actions taken throughout the lifecycle of the issue including decisions made, successful and unsuccessful actions taken, and final steps executed for resolution. Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues
- Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users requirements
- Engage vendor to provide solutions for the stability and sustainability of the production environment.
- Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
**Job Requirements**:
- Minimum 3 years of experience in Microsoft Dynamics CRM suite of products
- Strong technical skills in Microsoft Dynamics CRM, SQL Server, Oracle, Windows and UNIX
- Able to multitask and handle multiple priorities
- Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills
- Bachelor's Degree in Computer Science, Computer Engineering, Information Systems or related disciplines
-
CRM Analyst
2 weeks ago
Singapore JAGUAR LAND ROVER SINGAPORE PTE. LTD. Full timeManage customer data, using CRM tools to drive customer loyalty and retention through the delivery of insights and targeted CRM campaigns - Collaborate with various functions to understand business requirements and recommend appropriate system solutions - Establish and maintain effective working relationships with internal and external stakeholders to ensure...
-
CRM Analyst
5 days ago
Singapore RANDSTAD PTE. LIMITED Full timeRoles & ResponsibilitiesGlobal role System integration/upgrade experience Project management experienceabout the companyThe company has a strong presence in the Asia-Pacific region and is an influential player within their industry.about the jobCollaborate with stakeholders to translate business needs into technical specifications. Customize and integrate...
-
CRM Analyst
4 days ago
Singapore RANDSTAD PTE. LIMITED Full timeRoles & ResponsibilitiesGlobal role System integration/upgrade experience Project management experienceabout the companyThe company has a strong presence in the Asia-Pacific region and is an influential player within their industry.about the jobCollaborate with stakeholders to translate business needs into technical specifications. Customize and integrate...
-
CRM Analyst
11 hours ago
Singapore RANDSTAD PTE. LIMITED Full timeRoles & Responsibilities Global role System integration/upgrade experience Project management experience about the companyThe company has a strong presence in the Asia-Pacific region and is an influential player within their industry.about the job Collaborate with stakeholders to translate business needs into technical specifications. Customize and...
-
IT CRM Business Analyst
5 days ago
Singapore GALDERMA SINGAPORE PRIVATE LIMITED Full timeRoles & ResponsibilitiesThe IT CRM Business Analyst for JPAC (Asia-Pacific) is a key member of the Global IT Commercial & Digital team, reporting to the Global IT Commercial & Digital CRM Service Owner. This role plays a critical function in supporting Veeva CRM, Veeva Network, and Veeva Align, working closely with both local and global teams to ensure...
-
CRM Application Support Analyst
7 days ago
Singapore ESET ASIA PTE. LTD. Full timeFor more than 30 years, ESET® has been developing industry-leading IT security software and services for businesses and consumers worldwide. With solutions ranging from endpoint and mobile security to encryption and two-factor authentication, ESET’s high-performing, easy-to-use products give consumers and businesses the peace of mind to enjoy the full...
-
MS CRM Business Analyst/System Analyst
6 days ago
Singapore Unison Consulting Pte Ltd Full timeJob Responsibilities System Analyst with knowledge in CRM Platform (MS Dynamics) - D365. Experience in implementing D365 with Banking clients (Service & Sales modules). Strong Functional experience with Sales & Service Modules of D365. Experience in guiding users on the best possible solutions, advising them on menus and screens - final outcome, etc....
-
Production Support Analyst
5 days ago
Singapore SAKSOFT PTE LIMITED Full timeExperience: 3 to 5 Years Role: Production Support Analyst **Key Skills**: Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle, Production Support **Key Responsibilities**: - Deliver a 1st class Production Support service to Channel’s stakeholders - Response and resolve incidents, problem and user queries through proper analysis - Manage communication...
-
System Analyst
7 days ago
Singapore RECRUIT NOW SINGAPORE PTE. LTD. Full timeOur client, one of Singapore's leading company that provides commercial & specialised vehicles, is looking out for talents for the position of **IT System Analyst. **Job Details** - **System Analyst **(Full-time Permanent) - West (Tuas) - 5 Days Work Week (Mon to Fri, 8.30am - 5.30pm) - Basic + Mobile Allowance + Performance Bonus **Responsibilities**: -...
-
Lead Development Representative
2 weeks ago
Singapore Onboard CRM Full timeISO 9001:2015 / 27001:2005 **Singapore**: **English and Mandarin, Korean or Japanese**: **Lead Development Representative - APAC**: The Lead Development Representative’s purpose is to identify, develop, and qualify business for AVEVA’s Direct Sales personnel. This role is responsible for following up with Inbound leads resulting from Demand Generation...
-
Senior CRM Business Analyst
7 days ago
Singapore PEOPLE PROFILERS PTE. LTD. Full timeAbout UsPeople Profilers Pte Ltd is a leading provider of HR services, dedicated to helping businesses succeed through effective talent management and development. We are committed to delivering exceptional results and building long-term relationships with our clients.Job Description:We are seeking a seasoned Senior CRM Business Analyst to join our team. In...
-
Customer Relationship Management
7 days ago
Singapore The Cap Consulting Group Pte Ltd Full time**Looking to hire 2 CSM analysts - 1 senior (with 5+ yrs of related customer success experience) and 1 at analyst level (1 to 3 yrs)**: - **Previous client facing experience essential providing Enterprise software to customer**: - **CSM exp gained in banking or tech MNCs are required** Our client is a global payment platform connecting banks. It is formed...
-
IT CRM Project Analyst
2 weeks ago
Singapore KOS SG PTE. LTD. Full timeOur Client is looking for **CRM Experts **to join their team. The person will be working very closely with the CRM team, business stakeholders and vendors to **manage digital transformation projects for any new initiatives, process improvements or new development **. This role will **support the projects across all markets in APAC **. Job...
-
Salesforce CRM Support Specialist
2 days ago
Singapore Page Personnel Full timeWork with one of the most prestigious US based brands - 1 year contract with extension and chance of conversion **About Our Client**: The company is a well-known brand recognised for crafting durable and stylish products that have gained popularity among global consumers. They offer a range of items designed to enhance everyday life with their reliability...
-
Production Support Analyst
7 days ago
Singapore Quess Corp Limited Full time**Job Information**: Industry **Banking** *** Salary **11000** *** Work Experience **10-12 Years** *** City **Singapore** *** State/Province **Singapore** *** Country **Singapore** *** Zip/Postal Code **903338** *** - Join and Report to Delivery Lead and be in the UOB IT Governance, Risk and Compliance (GRC) Team, part of Group Risk...
-
CRM Insight Analyst
5 days ago
Singapore Clyde&Co Full timeJob Title - CRM Insight Analyst - Job Location - Singapore - Department - Business Development - Job Type - Business/Professional Services & Support - Description Reporting to the Business Development Manager, based in Singapore and covering Clyde's APAC offices there may be some travel involved. Using the firm's different datasets to provide...
-
Production Support Analyst
1 week ago
Singapore SAKSOFT PTE LIMITED Full time**Role**: Production Support Analyst Expereince: 3 to 5yrs **Job Description**: 1. Provide 24x7 production support onsite / offsite 2. Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward 3. Manage and respond to users on timely manner. 4. Log incident ticket for...
-
Business Analyst CRM in Private Banking
2 weeks ago
Singapore NEW TONE CONSULTING PTE. LTD. Full time**Key Role and Responsibilities**: - Develop foundational CRM capabilities and recommend improvements to optimize client relationships. - Lead the creation and execution of a data migration and reconciliation strategy for the CLM TOM. - Facilitate and manage cross-functional working groups to align on CRM strategy and direction. - Organize and plan tasks...
-
Production Support Analyst
2 weeks ago
Singapore SAKSOFT PTE LIMITED Full timeExperience: 3 to 5 Years Role: Production Support Analyst **Responsibilities**: - Design appropriate metrics for reporting on key performance and quality indicators - Test, maintain and recommend software improvements to ensure strong functionality and optimization Work with production support team members to conduct root cause analysis of issues, review...
-
Production Support Analyst
4 weeks ago
Singapore A-IT SOFTWARE SERVICES PTE LTD Full timeRoles & ResponsibilitiesRole: Production Support AnalystJob Level: 6-9 years of relevant experience (L3)JOB DESCRIPTION:Responsibilities:Manage day to day issues including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and...