Idcs Manager

Job Summary:
This role provides oversight and leadership of the IDCS Build Team. The IDCS Manager will guide the technical teams and lead successful build deployments to final product delivery. They will attend internal meetings, update priorities based on project management input, and direct their teams to adjust their builds to support customer requirements. The IDCS Manager will also ensure that their teams update the build progress tracker, so status is logged as each step is completed and cycle times are recorded. The IDCS Manager will manage the day to day operations of build team leaders, including management of build projects, leading and attending meetings, keeping accurate records of what is completed, capturing outstanding tasks, and then directing team members to complete those tasks.

This position reports to the IDCS Operation Manager and is expected to report into our Singapore office.

About Us:
Established for over 30 years, SHI has continued to grow from once a small software only reseller to a global industry leading IT solutions provider. With our organic growth and stability within the global market, we are able to provide a variety of technology products, solutions and services to businesses including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.

With the support from our International partners and colleagues, we offer the opportunity to progress and develop a career within the IT Industry while working in a diverse and fun environment. From sales, technical and support personnel, SHI offers positions ranging from entry-level to seasoned experts.

SHI provides innovative solutions and world-class support from over 30 offices throughout the U.S., the U.K., Republic of Ireland, Canada, France, Hong Kong and Singapore

**Responsibilities**:

- Include but not limited to:_
- Meet with leadership teams, including project management, quality control, technical specialists, client services delivery, automation/scripting developers and build team to address current challenges and set direction on a daily basis
- Attend external customer calls and meetings to review current status and address any obstacles
- Attend vendor / partner calls to review configuration challenges and updates.
- Attend internal meetings with sales and review current pipeline and projected volumes
- Confirm and address any challenges in all working builds to meet targeted delivery time frames in collaboration with cross functional internal teams (Warehouse / Config / Inside Sales / Operations)
- Assemble appropriate teams and data to respond to customer escalations
- Monitor correspondence from leadership teams to the customer and offer guidance that supports professional problem closure
- Support the growing organization through teaching, and mentorship.
- Assign appropriate resources to build tasks
- Confirm that the project management team knows who the build lead is for their project
- Decipher automation/scripting detail, as presented from the SQL team and dev/ops team
- Support the Solution Architect Team to address BOM discrepancies that could result in an incorrect build by working with them and viewing the racks
- Confirm that the build team has adequate resources including technicians, space and power to complete their builds
- Address fluctuations in demand through any creative strategy that can balance multiple builds that need to run in parallel
- Work with Technical Managers to streamline build processes, as well as manual and automated hardware verification for all projects
- Manage overtime
- Review ISO task instruction documents for designated teams
- Review technical documentation, including VISIO diagrams and be able to transfer that logical information into a physical build
- Complete handoff from 1st shift IDCS Manager and continue to move work stream through 2nd shift

Qualifications:

- 5 Years’ experience in an Integration Data Center Services organization
- 2 Years’ experience managing complex teams with multiple skill levels

**Required Skills**:

- Ability to work under tight time constraints and meet strict deadlines, while interfacing with high pressure individuals and situations.
- Technical problem solving skills.
- Ability to get diverse teams to work together to achieve a common goal
- Ability to communicate and decipher responses from multiple hardware vendors
- Ability to decipher technical lead explanations as related to firmware upgrades, network settings, and custom settings as required by customer across multiple vendor hardware
- Ability to work with several teams and manage multiple projects that are running simultaneously
- Ability to identify process enhancements in the build / quality control / hardware verification processes
- Proven ability to work well independently or part of a team
- Proven ability to follow directions and complete assigned tasks with