Field Application Engineer

2 weeks ago

Singapore THE HACENS TALENT PTE. LTD. Full time

**Details**:
working hours: Monday - Friday 9am - 6pm

Office located at Singapore

**Responsibilities**:

- Lead and supervise team of other Field Application Engineers across APAC.
- Able to communicate clearly with international customers in verbal and written English and Mandarin.
- Work with escalation points with the global Technical Support team to drive the resolution of complex issues.
- Provide technical support and onboarding our Ecosystem partners, enabling them to effectively utilise our platform and services.
- RMA products investigation for our products across APAC.
- Design, specify and provide smart lighting controls design solution, meeting client expectations and adhering to company standards.
- Collaborate with APAC Sales team to ensure smooth customer journey from Sales team to Design.
- Specify our wireless lighting control solutions to projects in the market.
- Work with global Specification Success team as a regional advocate for specifiers in APAC region.

**Education/Good to have**:

- Degree is preferred.
- Strong command of English, both written and spoken.
- Strong command of Mandarin, spoken.

**Qualifications**:

- Proficient in providing hands-on demonstrations and explaining technical and functional details of lighting control systems.
- Proficient in handling and troubleshooting electrical products.
- Proven 5-7 years of technical expertise and experience in lighting and lighting controls such as DALI, KNX or DMX is a big plus.
- Experience with AutoCAD preferred.
- Prior working experience with electrical contractors and system integrators is a plus.
- Previous project experience from design stage to installation stage.
- Excellent time management skills and ability to independently multitask and prioritize work.
- Attention to detail and technical problem-solving skills.
- Advanced proficiency required in Microsoft Office, Microsoft Teams and Sharepoint

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