Duty Free Retail Sales Manager, Sea
1 week ago
Reporting to: Global Program Director
**About Our Client**
Our client is a leading global drinks agency at the cutting edge of drinking culture and culinary innovation with teams are headquartered in London, LA & Sydney and now Singapore They have 2 decades of experience helping to define the global drinks marketing industry.
An exciting opportunity has arisen to join a leading drinks agency in Global Travel Retail managing the Brand Ambassadors and the BA Program, for one of the world's largest producers of spirits and beers DIAGEO. You will be part of a dynamic team, managed and employed by Diageo's contracted agency, as a vital link between their Global team, BA sales teams, the Duty-Free retailers, and the key customer Diageo.
**Southeast Asia Travel Requirements**
In this role, you will be required to travel up to 60% of your week and work within the contracted International Airports, with Singapore being your base, to take the lead to recruit, manage, motivate, and to train and develop a high performing team of Brand Ambassadors in Singapore, Malaysia, and Thailand.
**Responsibilities**:
Sales and Training Management of brand ambassadors within Changi’s Duty-Free Stores
Leading the recruitment, training capability, rostering, staff retention, sales performance, and communication of administrative tasks.
People management - Coach and develop both functional & leadership capability within the BA team you manage
Training capability - Virtual and F2F Training and development of a highly-skilled BA team who represent the Agency and Diageo to provide best in class sales experience, increase brand awareness to achieve KPIs to gain market share.
Clearly communicate and submit timely reports on the progress and development of the BA teams, marketing activity, setting and tracking KPI and Sales targets and training plans during weekly/monthly WIPs, monthly meetings and business reviews for all stakeholders.
Ensuring Diageo’s marketing plans and activations are set up as per calendar and to ensure premium brand placement and visibility of all promotions.
Build relationships with all key stakeholders within airport Duty-Free Retailers and the key customer Diageo.
Understand market dynamics, market trends and competitor activity and utilise this information to develop plans that assist in Diageo winning in the marketplace.
Administration management of incentives, rosters, annual leave, expenses, customer invoicing hours are all to be completed monthly
Strong leadership, people management and interpersonal skills
Previous experience in GTR/Duty-Free and or Liquor industry would be highly advantageous
Ability to work under pressure with a 'can-do' attitude
Flexible in working hours and ability to work from airport locations for the majority of your week, and balancing this time with some time in Diageo Head office and or working from home
Administrative and organisational management
Detail oriented and strength in Microsoft Outlook, Teams, PowerPoint, Word Excel etc.
Agile in your way of working and ability to effectively manage your time and multiple tasks
Extremely outgoing, exuding confidence
Licensed by the Ministry of Manpower
EA License #: 15C7529
Registration VM #: R21102081
-
Changi, Singapore The Shilla Duty Free Full time**Responsibilities**: - Engage customers in fragrance selection and promote the brand with excellent customer service - Achieve monthly target and ensure all products and displays are merchandised effectively to maximize sales and productivity - Maintain merchandising stock level and replenish counter inventory and supplies - Able to capitalize on upselling...
-
Cashier Attendant at Changi Duty Free
1 week ago
Changi, Singapore The Shilla Duty Free Full timeComplete customer transactions in a professional, timely manner and with highest level of respect - Ensure accuracy in the collection of monies in different currencies or mode of payment such as vouchers, cash/credit card transaction, Samsung Pay staff purchase etc. - Strict adherence of the airport Liquids Aerosols Gels (LAG) regulations - Reduce the...
-
Cashier Attendant at Changi Duty Free
4 days ago
Changi, Singapore The Shilla Duty Free Full timeComplete customer transactions in a professional, timely manner and with highest level of respect - Ensure accuracy in the collection of monies in different currencies or mode of payment such as vouchers, cash/credit card transaction, Samsung Pay staff purchase etc. - Strict adherence of the airport Liquids Aerosols Gels (LAG) regulations - Reduce the...
-
Beauty Brand Sales Ambassador
2 days ago
Changi, Singapore The Shilla Duty Free Full timeBeing a passionate luxury brand ambassador and reflects the standard brand image to the customers. - Engage customers to share product knowledge on all categories and to promote the new launches and signature brand items. - Perform skincare consultation or product demonstration over the counter at the same time deliver excellent customer service. - Ensure a...
-
Airport Retail Runner
4 days ago
Changi, Singapore The Shilla Duty Free Full timeThe Runner is primarily responsible for delivering, transferring, collecting of stock and documents and provides support for general ad-hoc duties **Deliveries and Transfers** - Transfer of physical stock including packages, testers, Gift with Purchases etc. across all terminals - Transfer of iShopChangi Packages, to and from collection centers - Deliver...
-
Luxury Beauty Sales Advisor
1 week ago
Changi, Singapore The Shilla Duty Free Full time_**JOB OVERVIEWS**_ - Being a passionate luxury brand ambassador and reflects the standard brand image to the customers. - Engage customers to share product knowledge on all categories and to promote the new launches and signature brand items. - Perform skincare consultation or product demonstration over the counter at the same time deliver excellent...
-
Victoria's Secret Sales Associate
5 days ago
Changi, Singapore The Shilla Duty Free Full time**Roles & Responsibilities** Victoria's Secret Selling Advisor will provide customers with a personalised service, and elevate the customer experience through providing excellent customer service, maintaining good customer relationships, and sharing product knowledge and expertise. You must be passionate about beauty products, sales a driven person, and a...
-
Victoria's Secret Sales Associate
1 week ago
Changi, Singapore The Shilla Duty Free Full time**Roles & Responsibilities** Victoria's Secret Selling Advisor will provide customers with a personalised service, and elevate the customer experience through providing excellent customer service, maintaining good customer relationships, and sharing product knowledge and expertise. You must be passionate about beauty products, sales a driven person, and a...
-
Sales Associate
18 hours ago
Changi, Singapore China Duty Free Singapore Full timeKey Responsibilities **Front line representative of the Brand, responsible for managing the customer's experience and selling products** Maximize the sales of products, by achieving your own individual sales targets and helping to achieve the Boutique targets **Provide qualitative customer service by delivering the best customer service **Promote and sell...
-
Fragrance Sales Advisor
4 days ago
Changi, Singapore The Shilla Duty Free Full time**Responsibilities**: - Represent a prestigious perfume brand with a professional image and able to capitalize on upselling or cross-presentation of products at the point of service - Recognize sales opportunities by finding out customers’ needs and sharing the brand story - Assist clients in the selection of fragrance products - Dynamic and proactive in...
-
Sales Associate
5 days ago
Changi, Singapore The Shilla Duty Free Full time**Responsibilities**: - Engage customers in haircare product selection and promote the brand with excellent customer service - Achieve monthly target and ensure all products and displays are merchandised effectively to maximize sales and productivity - Maintain merchandising stock level and replenish counter inventory and supplies - Able to capitalize on...
-
Sales Associate
1 week ago
Changi, Singapore The Shilla Duty Free Full time**Responsibilities**: - Engage customers in product selection and promote the brand with excellent customer service - Achieve monthly target and ensure all products and displays are merchandised effectively to maximize sales and productivity - Maintain merchandising stock level and replenish counter inventory and supplies - Able to capitalize on upselling...
-
Permanent Night Shift Beauty Advisor
5 days ago
Changi, Singapore The Shilla Duty Free Full time**Job Highlights** - Prestigious Skincare Brands Learning - Different Bonus Payout - Great Company Benefits To support Shilla’s rapid expansion in Singapore, we are recruiting for Beauty Advisors to join our growing family. The Beauty Advisor will provide customer with beauty touch, elevate customer experience through providing excellent customer...
-
Luxury Fragrance Consultant @ Changi Airport
1 week ago
Changi, Singapore The Shilla Duty Free Full time**Responsibilities**: - Engage customers in fragrance selection and promote the brand with excellent customer service - Achieve monthly target and ensure all products and displays are merchandised effectively to maximize sales and productivity - Maintain merchandising stock level and replenish counter inventory and supplies - Able to capitalize on upselling...
-
Beauty Consultant
1 week ago
Changi, Singapore The Shilla Duty Free Full time**Responsibilities**: - Engage customers in product selection and promote the brand with excellent customer service - Achieve monthly target and ensure all products and displays are merchandised effectively to maximize sales and productivity - Maintain merchandising stock level and replenish counter inventory and supplies - Able to capitalize on upselling...
-
Beauty Consultant
1 week ago
Changi, Singapore The Shilla Duty Free Full time**Responsibilities**: - Engage customers in product selection and promote the brand with excellent customer service - Achieve monthly target and ensure all products and displays are merchandised effectively to maximize sales and productivity - Maintain merchandising stock level and replenish counter inventory and supplies - Able to capitalize on upselling...
-
Beauty Advisor
18 hours ago
Changi, Singapore The Shilla Duty Free Full time**Responsibilities**: - Represent prestigious beauty brand with a professional demeanour-uniforms and able to capitalize on upselling or cross presentation of products at the point of service. - Recognize sales opportunities by finding out customers’ needs and sharing brand story - Achieve sales target by providing expert knowledge in make-up, skincare,...
-
Perfume Specialiast
18 hours ago
Changi, Singapore The Shilla Duty Free Full time**Responsibilities**: - Represent Le Labo fragrance brand with a professional image and able to capitalize on upselling or cross-presentation of products at the point of service - Recognize sales opportunities by finding out customers’ needs and sharing the brand story - Assist clients in the selection of fragrance products - Dynamic and proactive in...
-
Retail Sales Associate
4 days ago
Changi, Singapore Shilla Travel Retail Pte Ltd Full timeTo support Shilla’s rapid expansion in Singapore, we are recruiting for Sales Associate to join our growing family. We provide excellent training and career progression opportunity. The Sales Associate will be responsible to optimize sales of our Maison De Chronus store through sharing of product knowledge, selling skills and excellent customer...
-
Permanent Part Time Beauty Advisor
1 week ago
Changi, Singapore The Shilla Duty Free Full time**Responsibilities**: - Engage customers in product selection and promote the brand with excellent customer service - Achieve monthly target and ensure all products and displays are merchandised effectively to maximize sales and productivity - Maintain merchandising stock level and replenish counter inventory and supplies - Able to capitalize on upselling...