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Customer Service Representative
2 weeks ago
Are you passionate about providing premium service experiences to enhance the lives of our consumers, including children, parents and other LEGO® fans and Shoppers with one of the most iconic brands in the world?
Join LEGO® Consumer Services and support over 2 million LEGO consumers from around the world
Core Responsibilities
Our Consumer Services Contact Centers aim to provide a premium experience that reflects this across multiple channels.
We are looking for upbeat, enthusiastic, and hardworking individuals to join us in giving our fans the best consumer by:
- Engaging in both verbal and written communication.
- Collaborating with colleagues to ensure the team’s key success measures are met and/or exceeded.
- Strengthening our brand engagement in getting to know our consumers, nurturing their needs and bringing the brand and consumers closer together.
Play your part in our team succeeding
The LEGO Group is a more than 85 years old family-owned company who is true to our values of inspiring and developing kids.
Our Consumer and Shopper Engagement Advisors are motivated, multi-lingual, natural engagers with a positive attitude that is maintained even under pressure. We strive for employees to have a great work-life balance because it is important to have a satisfying career in addition to a happy private life. This position also gives Advisors the ability to be the voice of the consumer and deliver feedback to our internal stakeholders.
Do you have what it takes?
- Take ownership and solve problems, often using own judgement
- Proficient with MS-Office, and working knowledge of SAP will be an advantage
- Adapt and work well under pressure in a dynamic, one team fast-paced environment
- Highly proficient in both written and verbal in English and German Deutsch to communicate effectively with our consumers in the Europe market.
Join the global LEGO® team
What’s in it for you? Here are some of what to expect:
- Family Care Leave - We offer enhanced paid leave options for those important times.
- Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellness - We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based
- Colleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
- Bonus - We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme.
- Your workplace - Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.
Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Build your career brick by brick at the LEGO Group.
**Location**
- Singapore, Singapore, Singapore
**Job ID**
- SG2169
**Category**
- Customer Service
**Language**
- EN
