Chief Coordinating Officer

6 days ago

Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

**COMPANY DESCRIPTION**

**RESPONSIBILITIES**

The Chief Coordinating Officer is responsible for managing and overseeing the day-to-day operations for the Gardens, ensuring that guests have a safe and enjoyable experience.

**Your key responsibilities will include the following**:

- **Lead and co-ordinate the efforts of various departments to ensure a welcoming experience for the visitors**:

- **Ability to coordinate and make sound operational decisions (in operations and deployment of attraction operations and other operational business units) that ensure a smooth and efficient operations of the Gardens and pleasant guest experience from the point of arrival to departure of our guests**:

- **Active deployment of resources including both inhouse and outsource manpower deployment within and across teams**:

- **Ensure effective management of the daily attractions operations, facilities management, and optimal conditions of the horticultural displays**:

- **Manage and implement crowd management strategies, effectively address onsite incidents and emergencies**:

- **Analyse, develop and implement visitor management plans in accordance to visiting patterns**:

- **Continuously assess and improve the guest experience, gathering feedback and implementing changes as necessary**:

- **Review related processes to drive continuous improvement**:

- **Ensure compliance with all relevant health and safety regulations and standards**:

- **Liaise with other authorities on matters that may affect Gardens by the Bay operations**

**QUALIFICATIONS**
- **Degree in any relevant field**:

- **Minimum 8 years of relevant experience in a tourist attraction or related industry**:

- **Hands-on approach to management and leadership**:

- **Ability to manage, supervise, and deploy a frontline team with robust teamwork**:

- **Resourceful and dynamic with strong interpersonal and communication skills**:

- **Pleasant and friendly disposition, with the ability to remain customer-oriented under challenging situations**:

- **Creative, adaptable and able to work in a fast-paced environment**:

- **Ability to influence and drive collaboration across various departments**:

- **Able to work on weekends and public holidays

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