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Sr Business Systems Analyst, Order Management

3 weeks ago

Singapore Equinix Full time

**Sr Business Systems Analyst, Order Management**

***

**Responsibilities**
- Partners with the business to analyze, define and document business requirements, within and across functions
- Drives standard methodologies during requirements capturing and modeling
- Has a strong focus on capturing core requirements, beyond stated requirements and accurately places these within a broader context
- Understands business environment and helps to connect/align meaningful business stakeholders
- Handles partner expectations and communications within and beyond the functional track
- Knows business environment well enough to identify and actively include the correct partners
- Interacts regularly with senior management level stakeholders, and demonstrates value from realized projects
- Responsible to design and document cross-functional and global solutions, drawing on functional expertise of functional and technical team members or vendors, as appropriate
- Advises on solutions prepared by peers or supporting team, and champions good design practices
- Documents and reviews broader team documentation
- Supports team in identifying and defining relevant documentation templates pertaining to solution delivery
- Is a champion for knowledge transfer to enable/empower other team members
- Ability to work on multiple functional areas and integrations with third party products
- Keeps up to date with industry trends and vendor capabilities to produce robust functional designs
- Reviews functional designs and obtains sign-offs with the cross functional business and IT teams
- Provides inputs into business processes based on design capabilities
- Champions balanced, forward-looking functional designs
- Coordinates integration testing, validates test cases with stakeholders for user acceptance testing and training, and obtains sign-offs
- Coordinates defects clarification, triage and coordinate resolution with engineering teams
- Handles stakeholder expectations
- Designs release scope and schedule in line with business goal, prioritization, and IT capacity
- Designs forward looking configurations by recognizing future needs aligned with the business roadmap
- Develops configuration standards
- Supports and trains junior resources and oversees quality in triage and troubleshooting practices
- Leads troubleshooting efforts on critical issues with cross functional teams through resolution
- Identifies improvements to address repeat issues
- Works with functional leadership teams to set expectations and conduct planning and execution of SME training activities
- Defines, communicates, and implements support and engagement plans
- Analyzes adoption rates and issues and assesses business case realization and proposes solutions to improve
- Leads individual consulting resources as assigned
- Participates in vendor advisory boards and user groups
- Executes medium-scale vendor evaluations, pricing negotiations and software acquisitions
- Prepares management communications and gets partner input for recommendations

**Qualifications**
- 8-10 years’ experience as Business Systems Analyst for Order to Cash processes
- Bachelors in Information Systems, Business or related field
- Functional knowledge managing requirements and implementing system solutions in areas of Order Management, Order Orchestration is required
- Experience in Quoting, Pricing is a plus
- Experience interfacing with products, pricing and billing business teams is required
- Ability to document user stories and data flows is required
- Able to understand complex business processes and data from multiple business systems
- Ability to drive cross functional discussions across global business groups and IT independently
- Detail oriented and demonstrate ability to analyze complex problem statements
- Experience working in Agile Methodology