Training Executive

**Job Summary**:
**Key Responsibilities**:
Training Coordination
- Schedule and coordinate both Zoom and in-person CPD courses, onboarding programs, and new training initiatives aligned with the company’s growth strategy.
- Update and manage the company’s training calendar, ensuring all upcoming training sessions are accurately reflected and agents are aware of the schedule.
- Liaise with course providers, internal trainers, and venues to ensure smooth delivery of virtual and physical training sessions.
- Monitor class sizes, manage high-volume registrations, and issue timely communications to participants.
- Coordinate logistics including venue booking, A/V setup for in-person sessions, and technical support for Zoom training (e.g., virtual platform setup).
- Work closely with the Marcom team to plan the training calendar, create and send individual EDMs, and ensure consistent and engaging communication to agents.

CEA CPD Compliance
- Track agents’ CPD progress and ensure compliance with CEA’s annual requirements.
- Manage reminders, attendance tracking, and documentation to ensure 100% audit readiness.
- Support the integration of new CEA-mandated training requirements as the company scales.

Onboarding & Orientation
- Facilitate smooth onboarding and induction for new agents joining the team.
- Coordinate closely with HR to scale onboarding efforts in tandem with agent growth.
- Assist with training scheduling and other relevant onboarding tasks.

Training Program Expansion
- Assist in rolling out new training formats (e.g., hybrid, e-learning, workshops, etc.).
- Support development and administration of structured learning paths for agents at different stages (rookie, mid-level, team leader).
- Collate agent feedback and training participation data to inform continuous improvement.

Systems & Reporting
- Maintain and update training records, ensuring accuracy.
- Generate CPD reports status.
- Contribute to building scalable workflows and processes that support a larger training volume.

Administrative Support
- Handle training-related queries from agents across departments.
- Work closely with the Finance team to process paymentS.
- Support the upkeep internal training portal.
- Send consolidated evaluation forms to trainers after each training session.
- Arrange and attend meetings with trainers; take down key points and follow-up actions to ensure alignment and accountability.

**Secondary Responsibilities**:

- To be able to communicate with salespersons.
- To envisage their challenges and assist them for a resolution.
- To ease them into our ecosystem and to guide them on our system and platforms.
- To provide assistance whenever it may arise.
- To engage conversation whenever salespersons are around and to facilitate whatever support in which they may need.

**Requirements**:

- Familiarity with CEA licensing and CPD requirements is strongly preferred.
- Strong coordination, problem-solving, and communication skills.
- High attention to detail and ability to manage high-volume administrative tasks effectively.
- Proficient in Microsoft Office, Google and familiar with training tools.
- Experience in managing Zoom-based and in-person training sessions is highly preferred.
- Experience supporting fast-growing teams or managing scalable operations is a plus.

**Preferred Attributes**:

- Growth-oriented mindset and ability to adapt to an evolving training landscape.
- Team player with excellent interpersonal skills, especially when interacting with agents and stakeholders.
- Passionate about helping others succeed and committed to delivering excellent internal service.