Compliance Operations Platform Product Manager

Responsibilities
Team Introduction
In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide.

**Responsibilities**:
1. As the product owner of Global Payment Compliance Operations Platform, build and enhance the manual case review tool, including but not limited to the following core features: case distributions, queue management, access control, information queries, risk decisions, status flows, multi-language translations, customer outreach, multi-tenancy structure, efficiency tracking, and dashboards etc.;
2. Design operations tooling solutions that are compatible to Operations team's standard working procedures (SOP). Work with Operations team to guarantee SOP adequacy and accuracy, reduce average handling time (AHT), improve operational efficiency, and save operational costs;
3. Conduct meetings with business teams to discuss platform designs based on different business scenarios, customer experiences, and compliance regulations. Work closely with R&D team to launch new features, and with Operations team to ensure effective executions of SOP.

**Qualifications**:
**Minimum Qualifications**:

- 5+ years of experience in Internet product management, technology, and/or data-related fields, among which at least 5 years in payment/finance risk, anti-fraud, and/or anti-money laundering (AML) domains. Extensive experience in designing and/or developing manual review platforms or case management tools and profound knowledge in anti-fraud, AML manual review processes;
- Deep understanding in various risk management flows and compliance regulatory requirements in the processes of customer onboarding, risk evaluations, KYC document and biometric verifications, sanction screenings, and suspicious transaction monitoring etc. Familiar with operational efficiency enhancements and BPO management;
Preferred Qualifications
- Excellent understanding in AML and sanctions requirements in global e-commerce, credit loans, and live streaming businesses. Prior working experience in international payment/financial institutions and/or service platform companies is a plus;
- With industry insights, independently conduct complicated product research and analyses, determine annual product roadmaps, and drive implementations with high quality and high efficiency.
- Entrepreneurial spirit, able to take initiatives and execution, willing to take great challenges, eager to communicate with cross-functional partners, strong dedication and ownership.

Job Information
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.