Skin Experience Manager

2 weeks ago

Singapore EIG Dermal Wellness (S) Pte. Ltd. Full time

**_Multiple centers hiring: Parkway Parade, Northpoint City, One Holland Village, Plaza Singapura, NEX_**

The Skin Experience Manager is a key leader in the Skin Care Center, responsible for driving retail product and package sales, enhancing the customer journey, and ensuring strong front-of-house performance. This role leads by example in customer engagement and sales behavior, coaches the therapist team to improve sales performance, and works closely with the Centre Manager to achieve overall business targets.

**Sales Leadership & Customer Experience**
- Lead the retail and customer engagement experience at the front of house.
- Conduct pre
- and post-treatment consultations to identify customer needs and recommend suitable products/packages.
- Coach therapists on upselling techniques, file card usage, and customer interaction skills.
- Drive daily sales targets through team motivation, huddles, and 1:1 coaching.
- Monitor and report daily sales results, identifying gaps and action plans.
- Ensure every customer is guided through a consistent, high-touch customer journey.
- Handle VIP clients, feedback resolution, and service recovery when needed.

**Front Desk & Operational Oversight**
- Oversee front desk operations including appointment flow, scheduling accuracy, and customer follow-up calls.
- Collaborate with the Centre Manager to ensure seamless treatment and retail integration.
- Ensure the professional presentation of the center, merchandising displays, and customer waiting areas.
- Manage stock levels, inventory accuracy, and retail display standards.

**Team Collaboration & Training**
- Support therapist development in sales consultation, rebooking scripts, and objection handling.
- Conduct regular floor observations and real-time coaching.
- Participate in planning and execution of promotions, campaigns, and customer events.
- Collaborate with the Centre Manager on team performance tracking and service improvements.

**Requirements**:

- Minimum 2 years experience in premium beauty retail, client experience, or front-of-house leadership roles
- Proven sales track record in achieving retail and programme targets through consultative selling, post-treatment guidance, and long-term client relationships
- Strong passion for skin health, facial treatments, and delivering results-driven, personalised skincare solutions
- Exceptional communication, coaching, and interpersonal skills, with a warm, polished, and professional presence
- Experience in leading teams or coaching service staff to improve sales confidence, client engagement, and treatment-to-programme conversion
- Highly organised, detail-oriented, and confident managing multiple touchpoints in a fast-paced, sales-and-service environment
- Proactive, performance-driven, and accountable for both individual contribution and centre-level KPIs
- Skilled in conflict resolution, with the ability to handle customer concerns, align internal expectations, and maintain team harmony under pressure
- Comfortable with retail scheduling, including weekends and peak-hour rotations
- CIDESCO, CIBTAC, or Professional Makeup/Beauty Diploma qualifications are an advantage and reflect a strong foundation in skin understanding

  • Skin Experience Manager

    4 days ago

    Singapore EIG Dermal Wellness (S) Pte. Ltd. Full time

    Multiple centers hiring: Parkway Parade, Northpoint City, One Holland Village, Plaza Singapura, NEX The Skin Experience Manager is a key leader in the Skin Care Center, responsible for driving retail product and package sales, enhancing the customer journey, and ensuring strong front-of-house performance. This role leads by example in customer engagement...

  • Skin Therapist

    4 weeks ago

    Singapore RAFFLES MEDICAL GROUP LTD Full time

    Roles & ResponsibilitiesJob OverviewAs a Skin Therapist at our Centre, you will play a key role in supporting our clients' long-term health and vitality through evidence-based skin health solutions. You will work alongside doctors, health coaches, and diagnostic specialists to deliver personalised, high-touch treatments guided by advanced skin analysis...

  • Skin Care Consultant

    2 weeks ago

    Singapore FRANCES BEAUTY CLINIC & TRAINING CENTRE PTE. LTD. Full time

    Location: Central **Responsibilities**: - Evaluate customers’ skin condition - Assess and update customers’ skin history - Keep a record of customers’ symptoms - Analyze all information regarding skin health conditions - Inform customers about available treatments - Monitor the effectiveness of skin treatments - Conduct non-invasive treatment -...

  • Skin Care Specialist

    2 days ago

    Singapore beBeeSkinCare Full time $50,000 - $80,000

    Job OverviewWe are seeking a highly skilled and motivated individual to join our team as a Skin Care Specialist. As a Skin Care Specialist, you will be responsible for providing exceptional customer service while delivering top-notch skin care treatments.Duties and ResponsibilitiesTo perform thorough skin analysis to determine the best treatment plan for...

  • Skin Wellness Expert

    6 days ago

    Singapore beBeeSkincare Full time

    Job Title: Skin Wellness ExpertThe role of a Skin Wellness Expert is to provide exceptional customer service and deliver high-quality beauty treatments. You will assess skin conditions, recommend personalized treatment plans, and promote suitable products.Key Responsibilities:Assessing skin conditions and recommending treatment plans.Providing professional...

  • Caregiver for Skin Health

    1 day ago

    Singapore beBeeDermatology Full time $80,000 - $120,000

    Dermatology SpecialistWe are seeking a skilled Dermatology Specialist to join our team. As a key member of our aesthetic care team, you will play a pivotal role in helping patients achieve their beauty goals.With over 10 years of experience in comprehensive care for hair, skin, face, laser, slimming, and cosmetics, we utilize the latest scientific research...

  • Advanced Skin Health Professional

    5 days ago

    Singapore beBeeSkinHealth Full time $53,000 - $73,000

    Job OverviewWe are seeking a skilled Advanced Skin Health Professional to join our team. As a key member of our centre, you will play a pivotal role in supporting clients' long-term health and vitality through evidence-based skin health solutions.You will work closely with doctors, health coaches, and diagnostic specialists to deliver personalized,...

  • Beautician and Skin Care Professional

    1 week ago

    Singapore INTEGRITY CONSULTANT AND SERVICES PTE. LTD. Full time

    Beauty Center Manager leads, manage and train Beauticians who are responsible for many aspects of personal beauty and skin care and be able to provide this care with understanding, knowledge and courtesy. Beauticians provide a wide range of services that include the caring of skin and nails, improving client’s outward appearance and helping them to feel...

  • Become a Skin Health Specialist

    3 days ago

    Singapore beBeeSkinHealth Full time $60,000 - $90,000

    Job Opportunity: Skin Health SpecialistAs a key professional in the field of preventive health, you will be responsible for delivering evidence-based skin health solutions to clients.This role combines clinical expertise with exceptional client service standards, providing a unique opportunity to contribute to a forward-thinking concept in longevity and...

  • Skin Care Specialist

    3 days ago

    Singapore beBeeCare Full time $3,200 - $4,000

    Job OpportunityWe are seeking a skilled professional to fill the role of Skin Care Specialist.Key Responsibilities:Deliver exceptional facial treatments and provide detailed skin analysis to clients.Maintain the cleanliness and organization of treatment areas.Ensure client satisfaction and comfort throughout their therapy experience.Accurately record and...